Kumar Kunal Email & Phone Number

New Delhi Area, India

•Working independently as an assisting organization by developing network with government, N.G.Os and I.N.G.O.•Providing online expertise for Centre for African Affairs and Global Peace’s (CAAGLOP) and other organizations which aims at establishing and improving online dialogue between various layers of society in the areas of governance, policy, women in society, children and development and HIV/AIDS•To generate online funds for their ongoing and future projects.•To help… Show more •Working independently as an assisting organization by developing network with government, N.G.Os and I.N.G.O.•Providing online expertise for Centre for African Affairs and Global Peace’s (CAAGLOP) and other organizations which aims at establishing and improving online dialogue between various layers of society in the areas of governance, policy, women in society, children and development and HIV/AIDS•To generate online funds for their ongoing and future projects.•To help organizations attract more visitors, optimize and create contents for their web site.•Increasing visibility of their projects, Brand development, web site growth, which will create awareness & attract more beneficiaries with an objective to attract more donors and funds for the organization.•To tap into the innate abilities of the underprivileged through online educational and self-sufficiency training.•To connect Nigeria, African and other countries, agencies, and people by providing online capabilities which will enable scholarship opportunities, enabling student exchanges, and participation in educational/development conferences.•To develop mechanisms that will obtain effective and sustainable results in the fight against hunger, poverty, unemployment, human rights abuses and the AIDS pandemic globally. Show less

Gurgaon, India

Excellent sense of design, typography, brand architecture and the technical skills necessary to create professional and visually pleasing interactive learning platforms. Knowledge of LMS, visual design principles, layout, typography, branding and messaging.Establish strong links and reciprocity between people through workshops, community meetings, and advocacy efforts.Training the agents globally to promote the business online.To enable intra and interpersonal growth by… Show more Excellent sense of design, typography, brand architecture and the technical skills necessary to create professional and visually pleasing interactive learning platforms. Knowledge of LMS, visual design principles, layout, typography, branding and messaging.Establish strong links and reciprocity between people through workshops, community meetings, and advocacy efforts.Training the agents globally to promote the business online.To enable intra and interpersonal growth by providing community and professional development workshops.Ability to create impressive and interactive learning interface that communicate organization's learning initiatives and objectives clearly.Enthusiasm, positive attitude and ability to work well independently and in a team setting.Experienced self-starter. Show less

New Delhi Area, India

Understanding business requirements, task management and contributing in high level designingResponsible for client coordination and communicate effectively with clients to identify needsand evaluate alternative business solutions, responsible for specification building andarchitecture design.Project planning, documentation & execution of project work plan and revision asappropriate, to meet the changing needs and requirements.Allocated resources in the project and… Show more Understanding business requirements, task management and contributing in high level designingResponsible for client coordination and communicate effectively with clients to identify needsand evaluate alternative business solutions, responsible for specification building andarchitecture design.Project planning, documentation & execution of project work plan and revision asappropriate, to meet the changing needs and requirements.Allocated resources in the project and scheduled the deliverables.Organizing training programs for the employees and solving the queries related to achieving thetarget.Developing & maintaining project plans and monitoring the project progress & performance.Ensuring that the project meets business targets by working closely with the sales, development andthe delivery teams.Provided status reports to the project manager.Developed and maintained project plan, managed the progress of plan and accessed the impact ofschedule variation.Monitored the project progress, project allocation and performance using the project managementtool MSP “Panther”(Internal Tool).Positive attitude, self-motivated & a quick learner & result oriented.Focused on Zero defectResolution.Handled a team od 20 TSO and an excellent Teambuilding & Training skills.To find the right keywords for the client business.Providing training to the clients regarding the website training & SEO.Providing assistance to the client in terms of Google Ad words and Ad sense Show less

Noida Area, India

Worked as an SME and handled a team of 20 TSO in Chennai and Noida Center# Lead a team of 12-15 Executives in the TSR’s process.# To handle escalated calls and provide effective resolution to the clients.# Support CSAT initiatives in enhancing / meeting external metrics.# Conduct weekly Coaching & Feedback sessions for Executives. Initiate process improvements byidentifying service delivery gaps, offer solutions and successfully implement ideas to enhancePage 2products… Show more Worked as an SME and handled a team of 20 TSO in Chennai and Noida Center# Lead a team of 12-15 Executives in the TSR’s process.# To handle escalated calls and provide effective resolution to the clients.# Support CSAT initiatives in enhancing / meeting external metrics.# Conduct weekly Coaching & Feedback sessions for Executives. Initiate process improvements byidentifying service delivery gaps, offer solutions and successfully implement ideas to enhancePage 2products and services.# Consistently and effectively implement the Performance Management Process as a leadershiptool to help employees maximize their performance.# Meet regularly with employees to plan their development and evaluate the progress made.Provide development opportunities, coaching, and resources.# Taking the post shift and pre shift briefing and update all the team members for the process.# Closely monitoring the service delivery operations to ensure compliance with key metrics andSLA’ s (AHT, FCR, Quality,etc).# Conduct regular one-to-ones to ensure honest and timely feedback on performance of advisorson an ongoing basis.# To help the team members in achieving their target of selling various AT&T services andproducts Show less

Gurgaon, India

Provided Business Process Outsourcing services to the clients for different kind of ISP relatedissues.To provide solution for Internet connectivity, Routers and E-mail issues.Resolving issues of different OS related issues.Coordinating with the engineers and the clients and help them in fixing the issue.

Chandigarh Area, India

Provided Business Process Outsourcing services to the clients for various home based productsAttended customer queries related to travel needs and provided quick resolutions to theirgrievances, if any.Managed team head count schedule in line with the floor head count schedule.Generated reports related to AHT, Break Adherence, process control charts and monthly reports.Recorded the best practices within the team and shared them with the other teams during… Show more Provided Business Process Outsourcing services to the clients for various home based productsAttended customer queries related to travel needs and provided quick resolutions to theirgrievances, if any.Managed team head count schedule in line with the floor head count schedule.Generated reports related to AHT, Break Adherence, process control charts and monthly reports.Recorded the best practices within the team and shared them with the other teams during teammeetings.Interacted with clients and provided them with project updates and change requests Show less

Master'S Degree, Tourism And Travel Services Marketing Operations, A

Mcse, ,Server,Networking, Vpn, Ppp, Pppoe,Computer Systems Networking And Telecommunications, A

Activities and Societies: Exchange Server, Server support, Domain, Planning and implementation of network infrastructure

Rhct, Linux Server & Networking, A

Activities and Societies: Red hat Certified Technician (Linux)