Kunal Kumar Email & Phone Number

Greater Seattle Area

Greater Seattle Area

• Leading a global team of responsible for forecasting contact volume from 2MM selling partners, directly impacting OpEx and ensuring global operation team is staffed appropriately throughout the year.
• Consistently outperformed accuracy goal, improving accuracy 300 bps while managing increased complexity and 1.5X growth in volume.
• Created scalable mechanisms to provide influential insights for quick decision-making to Directors and VPs across the organization, enabling effective navigation of unplanned changes, risks, and business trends.
• Drove ML forecasting enhancements by collaborating with scientists and economists, utilizing feedback mechanisms, identifying new inputs, and driving accuracy. Led strategic decision-making on long term ML investments.
• Achieved continuous process improvements in forecasting process reducing time to create a new forecast by 75%.
• Leading a global analytics team enabling data-driven decision-making and delivering actionable insights to 40+ WW Teams. Shaped analytics roadmap aligned with business objectives, fostering innovation in a dynamic.

Bengaluru, Karnataka, India

• Seller Flex and External Fulfilment, Amazon
• Lead the Seller Flex and External Fulfilment Program Team. Managed a team of 5 PMs responsible for new fulfillment site launches, driving performance, cost reduction, delivery speed improvement, and enhanced customer.
• Conducted regular reviews with VP and Senior Leaders in Supply Chain to assess network performance and plan for future. Drove planning and execution of five major annual Sale events in India, resulting in sales spikes.

Bangalore

• Selling Partner Support, Amazon India
• Led Defect Reduction and Self-Service Programs for IN, eliminating 1.4MM contacts and increasing self-service from 0% to 11% by launch of seller-focused products to simplify their experience and provide faster.
• Drove the time to resolve for support tickets created by Sellers by 67%, through coordination with 50+ team and driving their SLAs, process simplifications and driving process adherence across operations teams.
• Led the Voice of Sellers Program for India. Identified seller pain points from contact deep dive and root cause analysis and partnered with Program and Products Teams to fix them improving the seller experience.

Led a team of 16 process technicians as the Shift-in-Charge, ensuring efficient job allocation, performance management, and adherence to safety regulations.

Pgdm, Business Administration And Management, General

Bachelor'S Degree, Chemical Engineering