Senior Executive Housekeeper
Universal Resorts, Maldives
Kuramathi Island Resort
Resort with 360 rooms and 16 FnB Outlets. Managing a team of 120 staff with 7 different nationalities. Strategic Planning, In-process measures, inter-departmental coordination and customer relationship management Setting up of efficient Housekeeping Department, Scheduling, Drafting SOP's, ensure customer needs are met. Provide Training & motivation to Sub-ordinates Handle complaints, Maintain Guest rooms and public areas. Manage Laundry, Pest Control and Mini Bar. Managed Pre-opening of a 30 rooms luxury boutique resort for Maafushivaru Island Resort(part of Universal Group) in 2010 Did pre-opening of a 30 room luxury boutique resort-Kandolhu Island Resort in 2014