Kurt Lorenz Email & Phone Number

Remote

Designer and Manager of the EPH STAR+PLUS implementation project which required the development of an entirely new training curriculum consisting of 15-days of mixed mode training and assessment.Served as project manager and designer of the Clinical Admin Support Engagement Shift training by leading discussions, developing timelines, analyzing content, and developing training materials.Served as a designer on the Complex Condition Care curriculum where I supported the lead designer with the implementation of performance first learning techniques throughout presentations, activities, knowledge checks, and assessments, and developed end-to-end scenario activities to assess performance abilities prior to formal assessment.Designed, developed, and manage the The Landing, the Optum Learn/Optum Health SharePoint providing design, facilitation, onboarding, software, and professional development resources.Designed and developed a new soft skills based HEART SharePoint consisting of seven individual self-paced coaching support courses, five HEART value infographics, and a variety of call listening and coaching framework overviews and lessons.Developed a 15-day learner SharePoint for CMC Claims Call Center which allowed learners to navigate between days and access embedded instructor-led PowerPoints and linked MyLearning courses and resources.Developed a large variety of training content for OICS Case and Condition Management, Clinical Admin Support, and BSC curricula.Served as lead designer and project manager on a variety of John Muir Health training requests.Developed a general use Optum Onboarding Hub SharePoint with six pages designed to introduce new hires to Optum and prepare them for their job.Developed SharePoint curriculum design templates for use in multi-day trainings with a variety of self-paced and instructor-led content.

Orlando, Florida Area

Lead designer of training materials for the Pharmacy Service Representative (PSR) role at the CVS Specialty Pharmacy.Developer of the PSR 4-Week New Hire Training Curriculum consisting of:- Two instructor led PowerPoints.- Five instructor led web-based simulations mimicking the live environment.- Twenty-Four self-paced web-based trainings covering topics related to Insurance, Pharmacy Terminology, Customer Service Soft Skills, Navigation, Order Scheduling, and more.- Twenty-Six self-paced training environment scenarios with a back-up simulation available as a web-based training.- Four Kahoot review games.- A Facilitator Guide with detailed scripting for each simulation and activity.- A Virtual Binder for note taking and resource tracking.- Five instructor led activities covering call types, customer service, and call monitoring.Delivery liaison; regularly fielding feedback and revising, rebuilding, and designing new materials to maintain accuracy and accommodate new procedures and information.Documentation liaison; attending weekly PSR discussion meetings with Documentation, Delivery, and SMEs to discuss requests and validate/support in the updating of work instructions and job aids.Coordinate and lead monthly Storyline e-Learning Challenge and Discussion Sessions, facilitating knowledge sharing and teamwork.Served as the preliminary interviewer for twenty-three candidates, onboarding partner for five new members of the Specialty Design Team, and mentor for all colleagues as needed.

Orlando, Florida Area

Coordinated the administrative and fiscal operations of the UCF Chemistry Department including purchasing, personnel, contracting services, and property control.Managed a staff of three full-time and three part-time employees; assigned daily tasks, monitored work, provided support as needed, and created and presented six-month and annual performance reviews.Served as the Human Resources Liaison for seven full-time and six part-time employees; supported with raise requests, disciplinary actions, and information sharing.Served as Records Manager; maintained record schedules and stored and destroyed documents as required by law.Served as Hiring Manager for all faculty and staff searches; created internal and external job postings, created search committees, reviewed applicants, served as primary interviewer, and hired and onboarded new faculty, staff, and funded graduate students.Served as budget specialist for approximately forty faculty members, helping with research assistant, teaching assistant, student assistant, and post-doc contracts.Maintained multi-million dollar departmental budgets for personnel, student fees, lab fees, etc. and provided regular one-on-one support with faculty research accounts.

Orlando, Florida Area

Managed the UCF Chemistry Department MS and PhD programs by leading student recruitment, admissions, and orientation efforts, scheduling Graduate Teaching Assistant assignments, creating and maintaining departmental reports and tracking materials, reviewing and submitting course transfer requests and Graduate Plans of Study, and supporting with administrative processes including, but not limited to, payroll processing, travel planning and processing, faculty and staff search support, purchasing card approval and reconciliation, and coordination of department social media.

Orlando, Florida Area

Provided direct support with registration of students and planning of events, while also maintaining paperwork and tracking student progress.

Orlando, Florida Area

Assisted in the 3D conversion of the film Conan the Barbarian prior to its theatrical release.

Orlando, Florida Area

Supported with retail and phone-based customer service, processed financial aid and credit card transactions, and trained seasonal employees.

Graduate Certificate, Instructional Design For Simulations

Master Of Science (Ms), Modeling & Simulation

Bachelor Of Science (B.S.), Psychology

Minor, Cognitive Science