Kushal S. Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Defined product roadmap for Insights and Analytics module within Resolution Intelligence (RI) platform, proactively identified and mitigated any engineering & adoption related roadblocks. Researched user needs & analyze market trends to identify product enhancement opportunities and to conceptualize new product ideas.Liaison with product adoption team and sales team to understand new features or enhancements and prioritize the product roadmap leading to a 30% increase in product penetration. Collaborate with UI/ UX team to ensure superior customer experience when using the Insight and Analytics module. Develop use cases to showcase proof of value that can be used by Sales & Presale team for GTM (go to Market) strategies.Support the software development process by writing epics and user stories that are easily understood. Articulate business value for better feature understanding, along with clear acceptance and constraints of each user story.Communicate impediments to stakeholders during Scrum of Scrum cadence calls and strategize on the approach to tackle the impediments.Conduct webinars to showcase features and capabilities to end clients and gather problem statements.Define specifications and key features for “Always On” dashboards.Ideate and design dashboards such as IT Operations, Noise reduction and automation report for customers which lead to reporting standardization across 3000 + clients.Part of Product Transformation Team, focused on key idea generation and content creation based on ITOPs pain points to build a SaaS based IT Ops product.Establish monitoring and asset ontology across platform along with technology SMEs to bring better context to each incident.Participate in Agile cadence such as Scrum stand-up meetings, Sprint planning, Sprint review and retrospective meetings.• Developed and implemented standardized costing model to provide guidance to sales team for break-even costing and margin tracking for new deal.

Hyderabad Area, India

• Designed and implemented automated process for recruitment, resource transfer and cost tracking across different units leading to 20% optimization using Power Automate and SharePoint. • Optimized grade-based payout by 15 % by collaborating with HR team to define a payout ceiling across Infra technologies.• Developed and implemented standardized costing model to provide guidance to sales team for break-even costing and margin tracking for new deal. • Finance management of service delivery unit, tracking operational efficiency, contribution margin, ensuring cost control, business competitive pricing and achievement of financial KPI.• Present Monthly and Quarterly profitability and performance dashboard to leadership team.

Mumbai Area, India

 Developed strategy for Network Tower for various initiatives in collaboration with Business heads. Track and report progress of projects and initiatives run at business unit level. Take necessary steps to ensure project completion within time, cost & effort parameters and present it to business unit executive leadership.  Liaise with all departments and stakeholders to ensure smooth transition of the project.  Created integrated billing model for the network tower leading to cost saving of 15% Optimized business unit bench and hiring request by 20%, ensuring no revenue leakage due to lack / extra staffing. Implement service improvement plans. Track and report progress to executive leadership. Prepare executive review content such as Contribution margin review, hiring review, Yearly optimization and initiative review for technology / Business group leaders. Support solutioning of new bids / RFP-RFIFinancial Management Conduct financial modeling and quantitative analysis. Track and report monthly operational efficiency and its impact on contribution margin Financial and Cost management for network tower. Ensured cost control and identify opportunities to optimize spend.  Manage and review quarterly and annual forecast plans to meet financial KPIs for Network Tower.  Conduct Cost benefit analysis and quality impact analysis needed before an project is initiated. Ensure no revenue leakage from operations and track additional recovery for projects.  Capability management for Network Tower including training requirement and certifications, budget approvals.Project Quality Lead and LEAN Agent  Spearheaded project quality initiative for network tower to ensure critical projects are compliant to Capgemini Project framework. Implement Lean Six Sigma framework to reduce waste and non-value-add activities through process standardization. Liaise with central process and LEAN team for conducting audits

Mumbai, Maharashtra, India

Infrastructure Support Engineer - Cisco Voice Specialist.• Deputy technical voice lead and managing team of 4 resources and primary contact person for onshore / clients. • Getting Involved in deployment, migration & up gradation activity• Providing escalation support for Cisco IP telephony & Cisco contact center • Troubleshooting IPCC Express/contact center issues• Configuring and Troubleshooting Voice gateways such as MGCP and H.323• Configuring and troubleshooting ISDN PRI E1/T1• Configuring and troubleshooting IPT issue like IP Phone, route pattern, translation pattern, extension mobility and hunt group• Creating and submitting RCA analysis and other ad hoc reports.• Leading projects meeting & interacting with US/UK/NL Clients on day to day basis

Mumbai, Maharashtra, India

• Training students for certifications like A+, N+, Windows XP, CCNA• Lab maintenance • Working on GNS and VMware technologies• Assisting and moderating TOEFL exam• Preparing Questionnaire and conducting exam to validate the student knowledge.• Giving presentations on current technologies which were not covered in syllabus

Master Of Business Administration - Mba, Information Technology, A

Bachelor, Accounting & Pyscology

Bcom, Economics And Export

Hsc, Commerce And Economics

Ssc