Vivian Kwan Email & Phone Number

King County, Washington, United States

King County, Washington, United States

• Develop tools to assist with onboarding staff and educating them about policies and procedures
• Enforce Code of Conduct, report patron behavioral issues with the Progression Tool, submit Case Reports
• Promote and support the principles of Intellectual Freedom
• Provide mentoring for staff in areas of expertise, facilitate mentoring sessions for coaching
• Resolve patrons' complaints and handle stressful situations with discretion and understanding
• Train new hires, substitutes, regular staff (including Pages, LTAs, PSAs)

Bellevue, Mercer Island, Newcastle, WA

• Book reservations for conference and meeting rooms for patrons and staff
• Create an organization system to better arrange materials for community display board
• Deliver "Quick Reads" materials to nearby Quick Read location and shelve them onto their display
• Drive the Library2Go Vehicle for Outreach Programs
• Handle Lost and Found materials, developed a system to handle Lost and Found materials overflow in the library
• Order and maintain inventory of office supplies and materials from Graphics and Materials Distribution Services (MDS)

Bellevue, WA

• Arrange displays and work with staff to accomplish assigned projects and programs
• Assist with opening, maintaining and closing the library
• Check-in totes and shelve materials on hold
• Distribute and process materials manually and using handling equipment
• Organize materials according to library layout to maximize shelving efficiency and accuracy
• Participate in relevant training courses and staff meetings

Bellevue, WA

• Design publicity with Adobe Photoshop to market current products via social media outlets
• Opening and closing the café, including the equipment and work areas
• Perform daily cash handling and register functions: balance, process and receive payments
• Prepare and serve food and beverages to customers
• Respond to customers’ inquiries regarding products in person and over the phone

Seattle, Washington

• Answer high volume calls clearly and effectively
• Demonstrate use of software applications to staff members
• Maintain databases (Access, Powerpath and AxiUm) with patient and provider information
• Order and maintain office and equipment materials and supplies
• Prepare daily deposit reports and weekly credit reports
• Refer technical problems to University of Washington Information Technology