Vivian Kwan Email & Phone Number

King County, Washington, United States

King County, Washington, United States

• Develop tools to assist with onboarding staff and educating them about policies and procedures• Enforce Code of Conduct, report patron behavioral issues with the Progression Tool, submit Case Reports• Promote and support the principles of Intellectual Freedom • Provide mentoring for staff in areas of expertise, facilitate mentoring sessions for coaching• Resolve patrons' complaints and handle stressful situations with discretion and understanding• Train new hires, substitutes, regular staff (including Pages, LTAs, PSAs)

Bellevue, Mercer Island, Newcastle, Wa

•Book reservations for conference and meeting rooms for patrons and staff •Create an organization system to better arrange materials for community display board •Deliver "Quick Reads" materials to nearby Quick Read location and shelve them onto their display •Drive the Library2Go Vehicle for Outreach Programs •Handle Lost and Found materials, developed a system to handle Lost and Found materials overflow in the library•Order and maintain inventory of office supplies and materials from Graphics and Materials Distribution Services (MDS) •Perform daily cash handling, register functions and banking deposits •Process incoming and outgoing materials manually using material-handling equipment•Promote and supports the principles of Intellectual Freedom •Provide assistance to patrons for material handling issues in person and over the phone •Register new patrons, maintaining and managing library accounts •Reserve computers for patrons using Envisionware •Resolve patrons' complaints and handle stressful situations with grace •Shelve and maintains the order of library materials •Sort and distributes mail•Submit MAPCONs and WebHelpDesk tickets online to alert Facilities and Internet Technology Services (ITS) staff regarding issues in the building •Train new hires, substitutes, regular staff (including pages and Library Assistants) and Library Volunteers •Troubleshoot Automated Materials Handling System, e-readers, PCs their peripherals

Bellevue, Wa

• Arrange displays and work with staff to accomplish assigned projects and programs• Assist with opening, maintaining and closing the library • Check-in totes and shelve materials on hold• Distribute and process materials manually and using handling equipment • Organize materials according to library layout to maximize shelving efficiency and accuracy• Participate in relevant training courses and staff meetings• Provide directional assistance to patrons while referring other questions to appropriate staff • Shelf and maintains order of materials according to the Dewey Decimal System

Bellevue, Wa

• Design publicity with Adobe Photoshop to market current products via social media outlets • Opening and closing the café, including the equipment and work areas• Perform daily cash handling and register functions: balance, process and receive payments• Prepare and serve food and beverages to customers• Respond to customers’ inquiries regarding products in person and over the phone

Seattle, Washington

• Answer high volume calls clearly and effectively• Demonstrate use of software applications to staff members• Maintain databases (Access, Powerpath and AxiUm) with patient and provider information• Order and maintain office and equipment materials and supplies• Prepare daily deposit reports and weekly credit reports• Refer technical problems to University of Washington Information Technology• Sort and distribute office mail • Utilize general office machinery