Kevin Fox Email & Phone Number

West Palm Beach, Florida, United States

• Responsible for reviewing and completing Factory Warranty claims by applying relevant business and technical knowledge. The primary objectives are to enhance customer satisfaction and retention while ensuring that.
• Establish and maintain relationships with designated manufacturer warranty representatives.
• Prepare and submit warranty claims to the manufacturer using various administrative tools.
• Analyze problems, identify trends, and develop strategies for maximizing claim processes and customer relations.
• Reconcile all warranty receivables and payments using appropriate accounting schedules.
• Oversee the service warranty office and assist in personnel development via on-the-job training and constructive feedback.

Vienna, Virginia, United States

• Responsible for reviewing and completing Factory Warranty and Third-Party Warranty claims by applying relevant business and technical knowledge. The primary objectives are to enhance customer satisfaction and retention.
• Establish and maintain relationships with designated manufacturer warranty representatives.
• Prepare and submit warranty claims to the manufacturer using various administrative tools.
• Analyze problems, identify trends, and develop strategies for maximizing claim processes and customer relations.
• Reconcile all warranty receivables and payments using appropriate accounting schedules.
• Oversee the service warranty office and assist in personnel development via on-the-job training and constructive feedback.

Vienna, Virginia, United States

• Service Booker for Mercedes-Benz Tyson’s Corner, Mercedes-Benz Chantilly, Porsche Tyson’s Corner, Audi Tyson’s Corner and Audi Chantilly.Evaluated finished repair orders and created purchase orders for sublet repairs..
• Assisted with initial diagnostics and supervised vehicle work for timely completion of vehicle services.
• Ensured that warranty repair orders complied with guidelines using proper operation and damage coding.
• Provided updates to technicians on new technical bulletins and warranty timeframes.

Pineville, North Carolina

• Responsible for reviewing and completing warranty claims by applying relevant business and technical knowledge. The primary objectives are to enhance customer satisfaction and retention while ensuring that warranty.
• Establish and maintain relationships with designated manufacturer warranty representatives.
• Prepare and submit warranty claims to the manufacturer using various administrative tools.
• Analyze problems, identify trends, and develop strategies for maximizing claim processes and customer relations.
• Reconcile all warranty receivables and payments using appropriate accounting schedules.
• Oversee the service warranty office and assist in personnel development via on-the-job training and constructive feedback.

Pineville, North Carolina

• Evaluated finished repair orders and created purchase orders for sublet repairs. Managed service requests and regular service appointments. Inspected vehicle repairs for compliance with shop standards. Managed service.
• Assisted with initial diagnostics and supervised vehicle work for timely completion of vehicle services.
• Ensured that warranty repair orders complied with guidelines using proper operation and damage coding.
• Provided updates to technicians on new technical bulletins and warranty timeframes.

Mishawaka, Indiana / Sarasota, Florida / Charlotte, North Carolina

As a freelance motorsports journalist, I wrote columns based on my experiences and race results from racetracks around the country. These columns were written under the title 'Southern Motorsports Report' and published on RaceStarPublications.com and in the legendary motorsports newspaper MARC TIMES Racing News.

Sarasota, Florida Area

Maintaining my Master Certification status as Service Booker for Mercedes-Benz, I was responsible for working closely with the Warranty Administrator to close out Customer Pay and Warranty Repair Orders by reading the diagnosis/repair stories written by our Certified Technicians and booking them appropriately based on Mercedes-Benz (MBUSA) Policies and.

Sarasota, Florida Area

As a skilled Mercedes-Benz Systems Technician I performed bumper-to-bumper diagnosis and repair of Mercedes-Benz passenger cars utilizing the Mercedes-Benz Star Diagnosis System (SDS) and Workstation Information System (WIS.) All the while providing diagnostic reports and repair estimates to the appropriate Service Advisor in a timely manner. Upon.

Mishawaka, Indiana

As the Shipping and Receiving Manager at the Hobbyland mail order warehouse in Mishawaka, Indiana, I was responsible for preparing and shipping the orders received via telephone and internet from our clients. After processing, the orders were to be picked from the inventory, properly packaged with care, weighed and then labeled for the correct route of.

Cybersecurity Professional Bootcamp

The 430-hour 'bootcamp' program includes virtual training labs, hands-on exercises, and real-world simulations covering a wide range of.

Mercedes-Benz Usa Training Certificate, Mercedes-Benz Elite Technician Apprentice Training Program

480 Training Hours of Mercedes-Benz Factory Training by the Custom Training Division of UTI.

Diploma Of Satisfactory Completion, Automotive, Truck And Industrial Technology

General Education, General, Automotive, Culinary

Activities and Societies: Drama/Theatre Department, Auto Shop