Kevin Fox Email & Phone Number

West Palm Beach, Florida, United States

Responsible for reviewing and completing Factory Warranty claims by applying relevant business and technical knowledge. The primary objectives are to enhance customer satisfaction and retention while ensuring that warranty claims are correctly processed the first time.Ongoing Contributions:• Establish and maintain relationships with designated manufacturer warranty representatives.• Prepare and submit warranty claims to the manufacturer using various administrative tools.• Analyze problems, identify trends, and develop strategies for maximizing claim processes and customer relations.• Reconcile all warranty receivables and payments using appropriate accounting schedules.• Oversee the service warranty office and assist in personnel development via on-the-job training and constructive feedback.

Vienna, Virginia, United States

Responsible for reviewing and completing Factory Warranty and Third-Party Warranty claims by applying relevant business and technical knowledge. The primary objectives are to enhance customer satisfaction and retention while ensuring that warranty claims are correctly processed the first time.Ongoing Contributions:• Establish and maintain relationships with designated manufacturer warranty representatives.• Prepare and submit warranty claims to the manufacturer using various administrative tools.• Analyze problems, identify trends, and develop strategies for maximizing claim processes and customer relations.• Reconcile all warranty receivables and payments using appropriate accounting schedules.• Oversee the service warranty office and assist in personnel development via on-the-job training and constructive feedback.

Vienna, Virginia, United States

Service Booker for Mercedes-Benz Tyson’s Corner, Mercedes-Benz Chantilly, Porsche Tyson’s Corner, Audi Tyson’s Corner and Audi Chantilly.Evaluated finished repair orders and created purchase orders for sublet repairs. Managed service requests and regular service appointments. Inspected vehicle repairs for compliance with shop standards. Managed service department document retention.Contributions:• Assisted with initial diagnostics and supervised vehicle work for timely completion of vehicle services.• Ensured that warranty repair orders complied with guidelines using proper operation and damage coding.• Provided updates to technicians on new technical bulletins and warranty timeframes.

Pineville, North Carolina

Responsible for reviewing and completing warranty claims by applying relevant business and technical knowledge. The primary objectives are to enhance customer satisfaction and retention while ensuring that warranty claims are correctly processed the first time.Ongoing Contributions:• Establish and maintain relationships with designated manufacturer warranty representatives.• Prepare and submit warranty claims to the manufacturer using various administrative tools.• Analyze problems, identify trends, and develop strategies for maximizing claim processes and customer relations.• Reconcile all warranty receivables and payments using appropriate accounting schedules.• Oversee the service warranty office and assist in personnel development via on-the-job training and constructive feedback.

Pineville, North Carolina

Evaluated finished repair orders and created purchase orders for sublet repairs. Managed service requests and regular service appointments. Inspected vehicle repairs for compliance with shop standards. Managed service department document retention.Contributions:• Assisted with initial diagnostics and supervised vehicle work for timely completion of vehicle services.• Ensured that warranty repair orders complied with guidelines using proper operation and damage coding.• Provided updates to technicians on new technical bulletins and warranty timeframes.

Mishawaka, Indiana / Sarasota, Florida / Charlotte, North Carolina

As a freelance motorsports journalist, I wrote columns based on my experiences and race results from racetracks around the country. These columns were written under the title 'Southern Motorsports Report' and published on RaceStarPublications.com and in the legendary motorsports newspaper MARC TIMES Racing News.

Sarasota, Florida Area

Maintaining my Master Certification status as Service Booker for Mercedes-Benz, I was responsible for working closely with the Warranty Administrator to close out Customer Pay and Warranty Repair Orders by reading the diagnosis/repair stories written by our Certified Technicians and booking them appropriately based on Mercedes-Benz (MBUSA) Policies and Procedures. This was all performed through the ADP data system, and Mercedes-Benz USA (MBUSA) computer networks including NetStar, StarTekInfo and StarTime.

Sarasota, Florida Area

As a skilled Mercedes-Benz Systems Technician I performed bumper-to-bumper diagnosis and repair of Mercedes-Benz passenger cars utilizing the Mercedes-Benz Star Diagnosis System (SDS) and Workstation Information System (WIS.) All the while providing diagnostic reports and repair estimates to the appropriate Service Advisor in a timely manner. Upon completion of the Mercedes-Benz Starmark and Certified Pre-Owned (MBCPO) training programs, I efficiently performed thorough inspections, reconditioned and validated Mercedes-Benz Certified Pre-Owned (MBCPO) vehicles. As well as performing thorough quality inspections for pre-owned luxury, foreign and domestic brands. Working for a high volume Mercedes-Benz dealer I was responsible for pre-delivery inspections of new Mercedes-Benz models on a constant basis. Interacting with customers and resourcing parts from manufacturers was an integral part of this position.

Mishawaka, Indiana

As the Shipping and Receiving Manager at the Hobbyland mail order warehouse in Mishawaka, Indiana, I was responsible for preparing and shipping the orders received via telephone and internet from our clients. After processing, the orders were to be picked from the inventory, properly packaged with care, weighed and then labeled for the correct route of shippage. The position also entailed receiving shipments from our beloved vendors, checking in the new inventory and stocking the shelves as needed.

Cybersecurity Professional Bootcamp

The 430-hour 'bootcamp' program includes virtual training labs, hands-on exercises, and real-world simulations covering a wide range.

Mercedes-Benz Usa Training Certificate, Mercedes-Benz Elite Technician Apprentice Training Program

480 Training Hours of Mercedes-Benz Factory Training by the Custom Training Division of UTI.

Diploma Of Satisfactory Completion, Automotive, Truck And Industrial Technology

General Education, General, Automotive, Culinary

Activities and Societies: Drama/Theatre Department, Auto Shop