Kenneth Wong Email & Phone Number

 Improved processes that minimized manual intervention where possible• made a client’s payroll process for benefit deductions more efficient by creating an excel template to perform quicker and qualitative checks• created SQL queries for better data management• created letter templates for new employee packages Mediated with internal administrators and insurance providers regarding administration of client plans Reviewed and analyzed benefit plan contracts and documentation Responded to client inquiries pertaining to their group insurance plans Provided ad-hoc client reporting using SQL queries and excel to manage data Performed UAT execution and documentation

Toronto, On

 Led, trained and supervised 10 staffs in repairing and troubleshooting both hardware and software issue Responsible for ordering and returning laptop parts Acted as the liaison between Dell and the Learning Edge Helpdesk Communicated process and policy improvements to management

Toronto, On

 Led a consultant team in performing strategic analysis and feasibility study for a client Analyzed client’s existing information systems and business processes to discover areas of improvement for increased efficiency and productivity and decreased expenses Gather and analyze functional and non-functional user requirements for proposed solution Approached multiple vendors in search for the best choice to implement our recommended solution for our client Facilitated and maintained constant communication and strong rapport with client and team members Create and update documentations as required (i.e. Request for Information (RFI))

Toronto, Canada Area

 Respond to user problems and record user support issues 30 times per week Assure that non-functional notebooks are repaired or replaced within 2 hours Troubleshoot and assure all necessary repairs/maintenance of notebooks are completed to ensure optimal performance for students and faculty staffs

Markham, On

 Ensure that the 1,000 guests per night are completely satisfied with their movie going experience Serve customers at various concession stands and box office Responsible for duties as assigned (i.e. backroom and counter cleanup, sweep & tidy) Reliable with booth/projection staff duties (i.e. threading, break-down, splicing)

Richmond Hill/Markham, On

Canada-HK Unionville-Doncrest New Horizons Lions Club, Richmond Hill/Markham, ON  Provides support for Media Press Conferences and gala events Participates in various social gatherings, interacting with company representatives Sets up décor and props at event venues

Toronto, On

 Demonstrate to 50 students per week problem solving techniques for software issues Communicate and develop excellent customer service skills Diagnose and resolve software problems in Microsoft Access, Excel, Java, and SQL Develop organizational and time management techniques in dealing with large student body numbers

Scarborough, On

 Provided physical support to residents to and from events Supervised and attended to needs of residents Set up dining room in preparation for appropriate meals

Toronto, On

 Provided coat-check service at the customer service booth Recorded the participants’ time and data, and provided them with free T-shirts Provided efficient and outstanding customer service skills