Keith Wilson Email & Phone Number

Dallas, Texas, United States

Dallas, Texas

Dallas, Texas

•Maintain the structure of Raiser’s Edge database including attributes, business rules, code tables and other related functions. Ensure successful integration and communication with other support applications including Raiser's Edge NXT, Online Express, File Transfer Protocol (FTP) exchange website and other plug-in configuration files. •Monitor and preserve the integrity of data entered into Raiser’s Edge through routine and scheduled DataHealth Scorecard maintenance.•Provide data analysis and financial reports of donor trends and giving patterns through the use of complex queries and exports.•Produce standard and ad hoc analytical, statistical, financial audit, and donor retention reports from Raiser’s Edge including weekly, monthly and annual reports for use by the Foundation staff.•Administer security rights and set up code tables to ensure proper functionality of Raiser’s Edge database.•Create and maintain new and existing donation pages via Online Express.•Process financial donations with a high degree of accuracy and interface with Finance staff to ensure accurate fund allocation of gifts.•Research available internal and external sources for personal, financial or relational information on new donors and document findings on donor records.•Create and maintain complex MS Word document merge templates used by the Foundation to generate and distribute acknowledgement for all incoming gifts.•Preserve the confidentiality of gift records for all constituents, employees and executive staff.•Serve as technical point person for the Foundation regarding hosted Raiser’s Edge platform as well as work with Methodist Health System’s Information Services department and Blackbaud’s Customer Support to implement system upgrades, module updates and resolution of any system problems.•Assist with various mailings for special events and for general correspondence with donors and prospects.•Implement training for new user instruction for the Raiser’s Edge system.

Plano, Tx

Simultaneously held multiple roles throughout my tenure across varying levels of business operations. Accurately recorded over 60,000 transactions annually and maintained donor giving records with high attention to detail. Highly organized and successful in managing daily tasks including processing cash, check, and credit card donations, and recording, reporting, and submitting bank deposits utilizing multiple online technologies. Proficient in both Salesforce NPSP and Blackbaud Raiser’s Edge CRM software. Assisted with database conversions and accomplished thousands of successful data imports/exports from/to CSV files. Advanced proficiency in Microsoft Office Suite as well as Google Docs and SharePoint. Trained and directed seasonal staff as needed providing accountability and oversight to their work. Quickly responded to donor inquiries through the Help Desk or phone calls, and successfully resolved problems increasing donor satisfaction and retention. Generated timely and reliable financial reports, donor acknowledgements, and corporate fundraising campaigns as needed advancing the cause and mission of the organization. Created and developed informational materials to train and equip participants for short-term trips. Procured materials and resources to equip trip leaders and participants serving on short-term trips. Managed application data and all associated records for approximately 1500-2000 participants per year, and provided necessary reports to trip leaders. Lead trips to multiple international destinations. Provided excellent customer service to all staff and donors.

Carrollton, Tx

 Coached 15-30 team members on providing excellent Customer Service to guests at Checkout, Guest Services, and Food Avenue Set and maintained merchandise in the Mini Market, Dollar Spot, and all Front End Caps. Met or exceeded weekly performance and sales goals set by upper management.

Pontiac, Il

 Managed all daily operations for a Shell-branded convenience store open 24/7/365. Completed timely and accurate bookkeeping, scheduling, bank deposits, and merchandise replenishment. Supervised a team of 8-12 employees. Maintained proper inventory levels and completed monthly inventory audits. Worked with multiple vendors and suppliers to ensure adequate merchandise was displayed and in stock. Ensured all invoices were entered properly. Proactively maintained facilities, ensuring all equipment was functioning properly or serviced in a timely manner.

Ba, Religion, Social Work

Activities and Societies: Baptist Student Union, Summer Missions, Columbus Ave Baptist Church, Columbus Singers, Waco Hall Stage Crew, BUGWB

High School, General Studies

Activities and Societies: GHS Marching Band