Kyha Pettigrew Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

I am a tier II technical support specialist with attuned listening skills as well as great interpersonal communication. I have the proven ability to build and establish a wonderful rapport while triaging incidents for internal and external B2B customers. I attend to a variety of operational and technical support related desktop applications, and user.

Greater Atlanta Area

• Handle escalations from agents in the customer support group, merchants/partners/account executives and other internal and external stakeholders.
• Advanced troubleshooting technique with countertop and web based credit card terminals and the ability to multi-task.
• Responsible for the verification and submission of bank changes.
• Knowledge of the organization, products and/or services.
• Utilize excellent customer service skills and exceed customers’ expectations
• Successfully resolve escalations and complex issues related to customer support specialist functions.

Sandy Springs

• Provided exemplary customer service primarily in an inbound call center, assisting clients with a myriad of requests and complaints for a number of different companies.
• Answered an average of 65 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Politely assisted customers via telephone and provided an elevated customer experience to generate a loyal clientele.
• Served as the main liaison between customers, management and sales team.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Norcross GA

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately.
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate the customer where applicable.
• Provide quality service and support in a variety of areas including, but not limited to: billing, equipment, coverage and system troubleshooting.
• Provided field reps marketing tools such as accurate lead kits on a weekly basis.