Kathryn S. Email & Phone Number

Taguig, National Capital Region, Philippines

Mind You creates happier, healthier and more productive people. We aim to transform culture and empower people to take control of their mental health and live more fulfilled lives. We take pride in lifting away the stigma, lowering counselling costs and providing increased access for all Filipinos and their families nationwide.I am the Executive Assistant of the CEO (Yuri Marshall)

Philippines

• Achieved 100% in the First Contact Reason (FCR) metric. • Received positive feedback from Customers via Stella Connect with strengths emphasized (1) Focus on Needs, (2) Knowledgeable and (3) Friendly

Makati

• Developed the social media plan, templates and themes to revamp the social media presence of Mapua CCESC Makati and increased revenue.• Analyzed and produced social media reports.

Makati

• Boosted the adaption rate of Office 365 tools/ Teams through live demonstrations and personal coaching employees of a Fortune 500 company. • Covered teams and department leaders to learn the best way to adapt the Office 365 tools to immediately to streamline the workflow.

Makati Philippines

• Pioneered and established the non-SAP training courses that FIT could offer to the market.

Philippines

• Team Leader of the customer service team of 6 people. • Authored the Knowledge base and Customer Service Process.• Run a telemarketing project for acquisition of new clients globally.

333 Mapua Bldg. Sen. Gil Puyat Ave Cor Nicanor Garcia St. Makati

• Increased revenue for the whole duration of my employment. Personal sales quota was reached.• Acquired new clientele from different industries and established solid relationships with the clients. Exceeded expectations in terms of training management resulting to customer retention.• Added value to essential trainings like Excel, Project Management etc. through closely coordinating with the clients and matching their exact training requirements through customization.

Pasig City

• Sourced and recruited applicants to fill up the recruitment requirements of the national accounts (including Del Monte Philippines, El Cielito Hotel, Alaska Philippines, etc.)• Managed the training & development documents of all Del Monte Philippines headquarters employees.• Assisted in training management & coordination.