Kyle Beach Email & Phone Number

Virginia Beach, Virginia, United States

Manassas, Virginia, United States

• Operate a thriving mosquito control franchise and implement practices that generate rapid growth and exceptional ROI. Accelerated a growing customer base while managing all aspects of the franchise business, from field.
• Doubled return on initial investment and increased top-line revenue 2.35x, with a compound annual growth rate (CAGR) of 53% in revenue and 47% in total customer base
• Outperformed the top quartile of the franchise system in all growth metrics… Show more Operate a thriving mosquito control franchise and implement practices that generate rapid growth and exceptional ROI. Accelerated a.
• Outperformed the top quartile of the franchise system in all growth metrics by as much as 33%+, exceeding benchmarks in revenue, new customers, retention, and services provided
• Improved customer satisfaction by 24% by implementing a customer experience strategy that incorporated a high-touch, proactive approach throughout the customer lifecycle
• Extended the season and promoted ancillary service initiatives that increased customer value by 12%

Virginia Beach, VA

• Transformed an emerging franchisor into a category leader and played a key role in its acquisition by the global leader in home services franchising (Neighborly/Dwyer Group). Directed six franchise business coaches.
• Drove systemwide revenue growth from $3.5M to $73M and expanded franchise units from 109 to 323 over five years, with EBITA growth from… Show more Transformed an emerging franchisor into a category leader and played a.
• Drove systemwide revenue growth from $3.5M to $73M and expanded franchise units from 109 to 323 over five years, with EBITA growth from $1.2M in 2015 to $7.0M
• Coached and developed franchisees to deliver exceptional service, resulting in a strong brand profile and up to 90% net customer revenue retention
• Spearheaded the development of trainings for new/existing franchisees and business coaches and a coaching tool to improve efficiency and consistency, resulting in an 84% CAGR in systemwide net revenue
• Increased average customer value 18% and achieved a 4.5x ROI for each customer over five years through share of wallet growth and retention initiatives

Waco, Texas Area

• Played a critical role as a business coach and consultant to 45 franchisees in the Northwest US region. Conducted 1,080+ coaching calls and 90+ site visits to monitor business objectives and set action items. Led.
• Tripled the number of top-performing franchisees in the region, with 77% of franchisees meeting or exceeding their top-line goals and an average same-store sales… Show more Played a critical role as a business coach.
• Tripled the number of top-performing franchisees in the region, with 77% of franchisees meeting or exceeding their top-line goals and an average same-store sales increase of 134% for two years
• Established trusting, productive working relationships that enabled frank, two-way communication
• Coached franchisees on the benefits of new systems or programs, resulting in quicker adoption of new initiatives and higher satisfaction
• Collaborated with franchisees to create budgets, financial plans, and marketing plans to promote growth and stability

Waco, Texas Area

• Oversaw 48 new franchises entering the system, from startup program to opening. Worked with franchisees to achieve alignment in operations, marketing, technical, financial, and culture best practices.
• Revamped the new franchisee onboarding process and upgraded outdated materials to align with the current market, resulting in big reductions in average time to launch and more revenue in the first year
• Introduced a three-step training schedule that added pre- and post-training… Show more Oversaw 48 new franchises entering the system, from startup program to opening. Worked with franchisees to achieve alignment in.
• Introduced a three-step training schedule that added pre- and post-training sections, which included virtual/asynchronous options for greater flexibility and higher retention of key concepts
• Created web-based learning platforms to streamline training and increase franchisee engagement
• Provided hands-on coaching and support via calls, webinars, and site visits to train franchisees on company systems and their implementation

Waco, Texas Area