Kyle Bradfield Email & Phone Number

Jacksonville, Florida, United States

• Provide post-offer support to contract employees beginning new roles with client companies partnered with Aston Carter for staffing/recruiting needs. Communicate pre-start compliance and documentation requirements to candidates. Receive and review all required information/documentation from candidates. Submit background, drug test and medical screening requests and track results; ensure results are in line with compliance requirements. Communicate regularly with candidates via phone/email; assist with issue resolution and answer questions.

United States

• Continued all previous Customer Advisor responsibilities (see below) with transition to Homeward Advisor. Developed and maintained a personal book of business of real estate agents (approximately 500 at any given time) and clients; generated active interest in company’s products to facilitate ‘top of funnel’ accounts for the business. Held group zoom calls with agent teams where necessary to introduce them to company and products. Recognized as top Homeward Advisor for month of May 2022 due to exceptional performance.

Austin, Texas, United States

• Educated prospective clients on tangible benefits of company’s solutions. Guided clients through application/approval stage, offering direct assistance where needed. Collected required documents, photos and other necessary information from clients and uploaded to CRM platform. Executed close cross-departmental coordination with other teams within company (Mortgage, Customer Experience, Title, etc.) to ensure proper handling of client files leading to approval. Maintained consistent, professional communication with both clients and their real estate agents over phone, email and text to assist with submission of time-sensitive offer requests on residential real estate property.

Austin, Texas, United States

• Conducted detailed investigations related to escalated accidents, incidents and other reported complaints/issues regarding program participants (aka patients). Determined validity/authenticity of complaints and initiated corrective or punitive action as necessary. Engaged in active loss prevention for LogistiCare through investigative work. Results of investigations routinely lead to initiation of withholding of funds to individual transportation providers for failure to render services appropriately for participants.• Managed daily inbound call intake of Tier I customer complaints, accidents or incidents involving property damage, sexual harassment, assault, serious injury or death. Provided professional initial reports to State Agency (HHSC) regarding these cases within 1 hour of initial accident/incident (24 hours if no reported injuries). Followed up with comprehensive final reports by reaching out to members for witness statements; initiated post-accident vehicle inspections, wheelchair securement demonstrations, post-incident driver interviews, corrective action, termination etc. with senior regional management. Identified drivers in need of termination due to pattern of reported and confirmed issues. Initiated and forwarded resolution to other internal departments for numerous dialysis patients who were experiencing ongoing service issues with transportation to and from treatments. • Maintained effective professional relationships with 50+ contracted transportation provider companies and related individual management teams to resolve complaints from members. Sustained close cross-department coordination to quickly rectify customer service issues.

Jacksonville, Florida Area

• Effectively managed an Amazon delivery route consisting of an average daily delivery of 250 customer packages. Trained new drivers and served as end of shift escalation POC to assist other drivers, particularly during busy holiday season.

Austin, Texas Area

• Assisted teachers, employees, and investment advisors over the phone with in-depth processes for withdrawing funds from existing accounts, making investment adjustments, or enrolling under new retirement plans. Helped approximately 2000-3000 members with adjustment of investment contributions and withdrawal of retirement savings.• Ensured completed paperwork was sent out to investment providers in timely manner. Followed up with additional consultation to members when necessary to provide swift resolutions to individual cases.

Austin, Texas Area

• Contacted prospective customers discussing the critical importance of managing their online presence to their organization’s success. Responsible for negotiating and closing initial sales prior to hand off to the operations team. Results: The team added an average of twenty five thousand dollars in monthly revenue.• Selected to help build and train new sales teams. Mentored and trained new sales representatives in order to decrease the time necessary for them to become proficient and productive. Results: Both teams were quickly ranked within the top three spots in the company out of a total of 15 (on average).

Jacksonville, Florida Area

• Maintained the sales floor, keeping it clean and organized. Worked cash register and directly facilitated customer sales. Assisted in both direct (stopping/reporting customer theft) and indirect Loss Prevention.

Bryan/College Station, Texas Area

• Delivered orders to customers in a timely, yet safe manner. Cleaned tables and maintained an orderly restaurant and work environment. Washed dishes and cut vegetables as required by the in-store workers.

Bryan/College Station, Texas Area

• Bussed tables and maintained a clean restaurant and work environment. Washed dishes and prepared food. Attended to customer concerns or requests with a friendly and polite attitude. Worked the front register or drive-thru and used excellent customer service and communication skills when conducting transactions.

Bachelor Of Arts (B.A.), Communication And Media Studies, Graduate

Activities and Societies: Student OrchestraGraduated Fall 2016 with a Bachelor of Arts in Telecommunications/Media Studies from Texas A&M.

High School Diploma, Graduate

Activities and Societies: Student Orchestra