Kyle Cross Email & Phone Number

Montreal, Quebec, Canada

Montreal, Canada Area

Montreal, Quebec, Canada

Quality assurance carried out in the office of Enzyme's client: WB Games Montréal Wrote and executed test plans.Attention to fine details despite repetitive tasks.Communicated effectively in writing to properly categorize the issue in the project database and to clearly explain the problem to developers.Knowledge of Jira, Testrail, iTunes, Xcode, Android Device Bridge, Outlook, Excel and Microsoft Word.Tested games on Xbox One, Playstation 4, Nintendo Switch, Android and iOS platforms.

Montreal, Canada Area

Providing customer support for Rogers customers who receive discounts or plans through their employers.• handle incoming inquiries from our customers in a positive and enthusiastic manner• actively listen to customers to better understand their needs• propose products and services that meet their needs• solve customer issues• redirect them to someone else for help, if required• ensure the customer leaves the interaction feeling reassured and impressed

Melbourne, Australia

6 month contract• Increased customer confidence by lowering backlog of customer query emails (approx. 40 emails per day). • Increased revenue and decreased cost by correcting product mismatches on several hundreds of customer accounts per week during the company’s initial run of “Project Observe” • Worked flexibly to amend details on customer accounts on an ad-hoc basis, as per reports generated by supervisors.• Successfully completed trial period and was selected as a temporary contractor from a group of 8.

Melbourne, Australia

short term temporary contracts at:Work Space Observation officer │Jones Lang LaSalle Receptionist │Spa consultingReceptionist │Fuji Xerox

Newham, London U.K.

• Enabled work to commence on 40-60 different construction jobs per day in downtown London by processing permit applications from start to finish across 2 online databases• Operated within tight time frames to enable maximum number of jobs to be permitted and handled a continuously increasing workload with speed and precision, thus avoiding fines of several thousand pounds sterling to the company • Minimized job cancellations and delays by communicating effectively in order to manage conflict between several different teams, supervisors, government agencies and utility companies • Supported worksite scheduling team, licensing teams and emergency call center team when permitting team was ahead of schedule or when the other teams had team members missing.

Newham, London U.K.

• Migrated before and after photos of various work sites to a new data base and help with any other administrative tasks whenever possible and appropriate.

London, United Kingdom

• Provided excellent customer service experiences in a wide variety of contexts, ranging from snack stands at sports events to waiting tables at 5 star hotels.

Lasalle, Quebec

• Received and sorted deliveries of inventory• Helped customers bring heavy items to their cars• Provided customer service and sales information for bicycles and the outdoor section • Assembled bicycles• Answered phone calls regarding availability of products in store in English and French

Montreal, Canada Area

• Received breakfast, lunches and dinners from catering companies and arrange them in dining locations for guests• Cleaned classrooms after classes and setup materials for the following class• Tracked stock of in house drinks and snacks

Montreal, Canada Area

• Took customers orders and effectively communicated menu choices in a fast paced, dynamic environment• Cleaned behind counter and dining area • Counted cash register balance• Closed restaurant at the end of the evening shift

Full Stack Web Development Bootcamp

Completed a Full Stack Web Development Diploma that focuses on modern Web Development with Javascript. Technologies included: HTML, CSS.

Bachelor Of Arts (B.A.), Philosophy