Program Specialist Ii
Current• Participate in client meetings to review strategic initiatives• Assist client managers during all stages of the contract labor acquisition process• Prepare insightful questions appropriate for the position prior to conducting intake session with HM's in order to gather detailed job descriptions to distribute to supply base• Utilize reports to manage open requirements to advise client on status of requirements and monitor supplier sourcing strategies to ensure timely response• Discuss with HM agreed upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfilment process• Coach, manage and oversee performance of participating staffing suppliers• Document all client/supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM system• Monitor performance against contract SLA’s, requisition aging, invoicing, time and expense entry and vendor compliance tracking• Conduct supplier scorecard reviews; including performance discussions, metric adherence and strategic conversations• Maintain and update monthly activity and performance reports• Assist with development of presentation and customer facing items• Provide constant interaction via face to face, email and phone with client, staffing vendors, contract personnel and other partners• Assist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrity • Liaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments• Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment• Assist with the collection of company assets from vendors (laptop, badges, etc.)• Monitor time and expense entry
