Kyle Dillon Email & Phone Number

New York, New York, United States

Manage three teams within the Platform umbrella: Site Reliability Engineering (SRE), Quality Engineering (QE), and Software Platform. Collaborated cross-functionally with Product, Security, and Engineering departments to understand their needs and developed platforms that support and enhance our DORA (DevOps Research and Assessment) metric goals of ensuring improved deployment frequency, lead time for changes, mean time to recovery (MTTR), and change failure rate.- Led these teams in executing their respective functions while ensuring alignment with overarching organizational objectives and standards.- Grew the team from 8 to 18 engineers across SRE, QE, and Software Platform disciplines.- Led team members through periods of organizational change, including multiple rounds of layoffs and acquisition transitions.- Maintained team morale and productivity through effective communication, transparency, and providingnecessary resources for professional development amidst uncertainty.- Spearheaded an initiative to standardize tech stacks for all DevOps-related technologies across multiple acquired businesses, improving DORA metrics and projected cost savings of $500,000 in contract expenses.- Reduced individual contributors' (ICs) time spent on toil work from over 50% to less than 10%.- Led and executed a cost-cutting initiative that reduced cloud and contract spending by $1 million.- Defined the mission and the multi-year technical vision laying the foundation for the Platform roadmap.

Richmond, Virginia, United States

Executed the development of the Back-to-School toolkit, which resulted in a 50% increase in platform conversions. This feature assessed children's mental health as they returned to school in a post-pandemic environment, determining their readiness and evaluating their needs to increase their success in school.- Architected and implemented the go-live plan for the Day 1 launch of the Little Otter platform, ensuring a seamless launch without any disruptions. This successful implementation enabled the acquisition of 50 customers in the first-week post-launch, with zero reported issues.- Instrumented the LIttle Otter application with RUM and APM allowing for greater visibility and data-driven business decisions.- Led the application’s 3rd party pen testing and remediation of all findings.

Atlanta Metropolitan Area

Developed the DevOps program roadmap and established guilds to drive standards across teams. This initiative resulted in total adoption across teams, enabling DevOps best practices and standards to increase throughout the company at an accelerated rate while keeping the headcount flat.- Established Preview environments for all engineering teams, alleviating conflicts in a shared staging environment and enabling seamless collaboration. This initiative led to a sustained velocity increase across teams and decreased lead time by 20%.- Architected processes, procedures, and standards pivotal in securing Cypress's SOC II Type 1 certification.- Engineered an innovative third-party security questionnaire process, streamlining vendor assessments by facilitating questionnaire completion outside of the engineering team.

New York, New York

Founded and led the DevOps and Platform Engineering program, laying the groundwork for scalable, efficient systems architecture and technology integration.- Recruited and managed a team of 10 engineers, fostering a collaborative and high-performing environment.- Led a large-scale refactor of the Rocketrip application to split the legacy monolithic app into individualmicro-services reducing the deployment time from more than an hour to only 5 minutes.- Led all cybersecurity initiatives at Rocketrip as the sole engineer, defining and implementing critical security bestpractices and standards to safeguard company assets.- Released self-managed Kubernetes clusters to AWS using various DevOps tools like Kops, Terraform & CircleCI.- Reduced false positives in observability enabling automated remediation resulting in a 20% increase in uptime.

Richmond, Virginia Area

▪ Leveraed terraform and Ansible to manage global deployment of Splunk in AWS & Azure across GE Enterprise▪ Architected & built solutions in AWS & Azure to enable SOC and Operations insight into the GE environment utilizing Splunk, Kinesis, Athena, & Lambda.▪ Automating the build-out of multiple AWS & Azure PoPs which are now supporting logging of GE’s Predix platform.▪ Supporting our internal “Open Source” projects by making pull requests to projects in our internal GitHub environment whenever possible, saving money and time by reducing efforts of spinning up new projects that have the same goal.▪ Migration of EU environments from Chef to Ansible for Server & OS automation

Glen Allen, Va

▪ Developed internal web app built on Node that has the ability to look up any application within GE and inform the user which policy, frameworks, and standards apply to that app. Which vastly improved the security posture of GE.▪ Created automated CI/CD pipeline to deploy the compliance application lookup tool ensuring that the tool could be managed by a small team as opposed to hiring an operations team.▪ Designed a continuous monitoring strategy that quantified the completeness and coverage of ISO 27001 implementation throughout the GE businesses.▪ Created data model utilizing CMDB (Service-Now) as the source of truth and linking to multiple external systems; including Qualys, Splunk, McAfee, and multiple business Service Now instances. Once the data model was established, multiple iterations were gone through in an attempt to normalize the data for consumption by the CM dashboards.▪ Built RESTful API utilizing python and ruby to expose Greenplum Postgres database as a DaaS layer setting groundwork for ISO control auto-remediation.▪ Co-Architected and built a relationship-mapping tool which maps applications to their underlying infrastructure. Enabling our Service-Now instance to auto-remediate gaps and misconfigurations.

Glen Allen, Va

• Created way to define which applications utilize the GE Single Sign on Service. Resulting in a way to automate active directory and account management standard.• Leveraged information from SSO findings in conjunction with SiSenese to deliver automated dashboards that give stakeholders insight into compliance controls• Configured first instance of Bot Army in IT Risk which leveraged AWS APIs to define coverage gap of antivirus in the cloud. As well as automating the remediation of out of policy Security Groups/Firewall Rules.

Fairfield, Ct

▪ Led evaluation and integration of 3rd party vendor to provide automated consumption and display of language translations for internal PC/Software/Accounts ordering site▪ Coordinated pilot and initial launch of GE Software Store to GE Aviation UK MoD▪ Partnered with DLP and NextGen Ops teams to reduce number of duplicate complex packages in the core load to 1; better enabling the Day One Productivity initiative▪ Won ITLP & CAS first ever hackathon: through developoing an application that takes employee feedback and turns it in to actionable responses from GE leadership

Richmond, Virginia Area

Built threat based detection in multiple Detection tools: Snort, Bro, HIPS, and Splunk. Led effort in defining and automating the collection of speed, quality, and coverage metrics across multiple teams in IT RiskPartnered with lead Detection Operations analyst to create road-map for cloud strategy

Richmond, Va

Led roll out of Digital Guardian environment capable of supporting 125,000 users for Legacy GE EnergyAssisted in implementing DLP inside of VDICreated technical architecture documentation for Corporate and Legacy GE EnergyPOC Network DLP virtual appliances in AWS

Cincinnati, Oh

Created AWS registration process for GEImproved internal bill back model for Commercial CloudEvaluation of Cloud cost management vendors

Fairfield, Connecticut

Developed C# application for SOCL image resetCreated highly privileged account provisioning processAssisted in CIS and GIS Mac pilot merger

Established VDI zero/thin client strategy & procurement/configuration processLed team of 7 engineers to design VDI's disaster recovery systemManaged multiple external vendors to find solutions for VDI challengesCreated VDI Kiosk service offering

Led team of 8 to execute network audit of Alpharetta and Cincinnati. Identified 150 audit issues - successfully remediated all issues foundDefined new modular audit process that was adopted as team standardPresented audit findings & remediation to senior leadership

Bachelors Of Science, Information Technology; Database; Networking

Associates Of Applied Science, Information Technology; Networking