Kyle Gardner Email & Phone Number

United States

Work alongside customer frontline teams and C-Level executives to enhance their security posture leveraging Cloud, EDR and other network technologies with the Red Canary platform.Advocate for the customer within the company to enhance the quality and experience of the Red Canary product.Communicate and work through complex solutions and issues with customer remotely and onsite.Build and maintain customer relationships and trust.Continue personal ongoing education on EDR, Cloud and other products for deployment and tuning.Educate customers teams/ individuals on the Red Canary product.Monitor and asses customer environments for potential issues and configuration optimizations.Be the designated technical lead for the customer and internal teams.Investigate and research technical issues and work around solutions.Work with other company support teams to deliver success to the shared customer.

Alpharetta Ga

• Demo Stealthwatch enterprise with clients from engineer level (technical demo) to C level (high level demo).• Conduct POC and POV with clients alongside of sales and account teams.• Conduct services such as assisted remote deployments, use case implementation and threat hunt• Work in presale to post sales motion and identify sales opportunities for services and products for sales team.• Consult clients on their threat posture based on initial finding with threat hunts.• Develop new policies and procedures on how to turn trial customers into reoccurring revenue subscription customers.

Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by a local support teamPromoting opportunities for two-way communicationDeveloping success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendationsEstablishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our productsKeeping customers informed of process and procedural changesDriving high customer Satisfaction

Manassas, Va

Managing cluster Security OfficersScheduling cluster Security Officers using WinteamManaging data system security projects to improve strategies and operationsCreating post ordersContinuous training of staff and supervisors on new and current policiesUsing excellent customer service skills to communicate and report any possible compliance issues

Managing staff members of the training departmentAnalyzing existing training models and identifying company's specific needsMeeting with managers and suggesting technical and interpersonal improvementsCreating a list of training needs talking to department headsCreating and implementing training system for all the departmentsDesigning training timelines and assessing employees' training needs

Managed installation, configuration, and distribution of all IT Network servicesUtilize project management methods to ensure projects are planned appropriately and completed within established guidelinesProvide operational and technical support for computer networks, systems and applications

Greater Seattle Area

Managed Bank Of America Security for Washington State/ Northern Idaho.Scheduling for all bank security.Improved functionality and morale of officers.In charge of 36 security locations, and the officers assigned.Managed client relations with company.Security types: PSD, stationary, roving, vehicle.Improving SLA performance.Implementing corporate standards and regulations.

Supervised multiple missions and projects.Supervision and implementation of server migrations.Active Directory Administration/ Group Policy Management.Implementation of Satellite communication, phone, and multi clearance level data networks.Design and map physical/logical networks.Creating and documentation of network topology (logical and physical).Implementing network monitoring software.Supervised multiple projects simultaneously in and out of theater.Troubleshooting with multiple enterprise level sites across theater. Managed multiple logical networks over single physical networks.Lead, trained and supervised 30 Marines.Managed training and duty schedules.Lead multiple naval and land operations with US allies.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Education record