Kyle Mccray Email & Phone Number

- Developed a reusable ETL solution that streamlined data migration from Databricks to Elasticsearch, significantly simplifying developer workflows and bolstering data integration capabilities.- Reduced build times from 20 minutes to 5-7 minutes by transitioning from classic Azure DevOps pipelines to YAML format, optimizing efficiency and accelerating.

- Designed and implemented a new Online Registration application. This application provides accurate and valid data, is mobile friendly and integrates with the current student information system.- Developed an Admin Dashboard that acts as a reporting tool to ensure Austin ISD remains in compliance with the requirements of the Texas Education Agency. The.

- Held the responsibility and authority to make the final decision on whether to revert deployments basedon thorough evaluation of performance, functionality, and stakeholder feedback, ensuring optimaloperational continuity and user experience.- Conducted end-to-end testing on the ordering app to verify functionality and performance againststandards and.

- Resolved Tier 1 and 2 customer support tickets- Built, troubleshot, and deployed product hardware- Created internal and external documentation for product troubleshooting- Supervised migration of CRM system to increase stability, efficiency, and customer satisfaction- Trained new hires on ticket execution, troubleshooting, and product optimization

- Performed customer and technical operations throughout the store- Ensured compliance with all departments and store standard operating procedures- Provided excellent customer service ensuring customers left with a smile regardless of the situation