Kyle Mcsweeney Email & Phone Number

Warrington, Gb

Knutsford, England, United Kingdom

Automation role working with Cypress/Selenium/Playwright in Javascript/Java on IntelliJ and Aqua

Liverpool, England, United Kingdom

Manchester, England, United Kingdom

Role includes:- Working as part of a SCRUM team using Agile methodology in four week cycles to deliver updates to platform- Use of Azure DevOps to review PBIs, log time, organize work and run tests- Test planning for system updates including external system integration, static testing in 3 amigos sessions/refinements to provide test perspective early in SDLC, advising on proposed solutions and offering alternative solutions where appropriate- Logging defects in a clear and… Show more Role includes:- Working as part of a SCRUM team using Agile methodology in four week cycles to deliver updates to platform- Use of Azure DevOps to review PBIs, log time, organize work and run tests- Test planning for system updates including external system integration, static testing in 3 amigos sessions/refinements to provide test perspective early in SDLC, advising on proposed solutions and offering alternative solutions where appropriate- Logging defects in a clear and structured manner on ADO and notifying developers- Attending daily stand up meetings to review team progress and provide updates for leads, POs and scrum master- Attending sprint reviews to demonstrate new functionality to stakeholders and sprint retrospectives to discuss previous sprint and provide feedback/suggestions.- Performing regression testing prior to go-live to check system updates/integration have not caused defects, working through and adding to the regression update log to keep regression packs relevant and up to date.- Use of SQL to run queries and check error codes for developers. Show less

Manchester, England, United Kingdom

Role involving:- Managing performance of a team of ten people to ensure targets are met, HR issues are documented, processes are clarified and staff morale is high to ensure retention of experienced handlers, as well as working on departmental projects.- Attending weekly departmental meetings to discuss performance and provide suggestions for improvement, liaising with other department managers to clarify processes and share information (and distributing same to department), working… Show more Role involving:- Managing performance of a team of ten people to ensure targets are met, HR issues are documented, processes are clarified and staff morale is high to ensure retention of experienced handlers, as well as working on departmental projects.- Attending weekly departmental meetings to discuss performance and provide suggestions for improvement, liaising with other department managers to clarify processes and share information (and distributing same to department), working with other team leaders in own department to share knowledge and support, dealing with customer complaints in a 3 working day SLA, creating MS Forms documents to collate data for projects, ensuring targeted support is provided to team members who require it, and collating evidence for dismissal of team members where issues persist even with extensive support.- Conceived and implemented Coaching Project to assist in development of new starters who joined company over lockdown to provide peer to peer support and additional training that could not be provided to new starters during initial training when joining the company – result was increase in confidence and performance of around forty new staff during period of growth measurable in reduced handling time and increased fee generation- Developed and distributed new report to measure performance of department handlers which took a holistic view of various measures of success rather than reviewing these in isolation, which provided insight into how certain factors and statistics effect one another and allowed for targeted development of specific handlers in different areas. Show less

Manchester, England, United Kingdom

Senior claims handler role involving:- Reviewing and resolving motor insurance claims in line with FCA directives- Supporting Team Leader by leading team meetings and attending manager's meetings in their absence- Being a point of reference and support for other team members, including taking escalation calls from dissatisfied customers and coaching new and/or underperforming members of the team- Collecting and presenting data for use in departmental projects, for example… Show more Senior claims handler role involving:- Reviewing and resolving motor insurance claims in line with FCA directives- Supporting Team Leader by leading team meetings and attending manager's meetings in their absence- Being a point of reference and support for other team members, including taking escalation calls from dissatisfied customers and coaching new and/or underperforming members of the team- Collecting and presenting data for use in departmental projects, for example listening to a selection of calls from the department to find out why certain referrals or conditions were not met, and presenting these to management to improve performance across the business- Monitoring and presenting team performance statistics in relation to key stakeholder agreed Service Level Agreement and facilitating discussion both in team and departmental meeting as to how these can be improved.- Took sole responsibility for training new out of hours staff from outsourced company by completing several weeks of night work ad reviewing cases they submitted to ensure quality and compliance, and providing feedback where necessary. Show less