Kyle Scheuermann Email & Phone Number

East Hanover, New Jersey, United States

• Manage regional and global implementation of new and existing technologies and collaboration services to ensure service stabilization and improvement.
• Create, manage, and support the webcast service for Novartis Pharmaceuticals. Within first year of service launch, Novartis saved $850,000 USD on webcast usage.
• Oversee the coordination of business and technology colleagues in defining the vision, scope, key business process and functional requirements within collaboration services.
• Liaise and negotiate with vendors to ensure the most cost-effective solutions.
• Collaborate with global partners to align and document best practice processes and procedures.
• Manage and perform training for new hires and current AV/Auditorium engineers.

• Managed multiple projects to implement service and hardware improvements to facilitate Novartis technological evolutions.
• Drove the Novartis national effort to replace over 12,000 Blackberries with iPhones.
• Coordinated and implemented mobile device management service for changeover effort.
• Identified service improvements resulting in $250,000 USD savings while improving customer experience.
• Created and analyzed technical documentation and SOWs for Global service use.
• Interviewed, on-boarded and trained new team members.