Kyle Scheuermann Email & Phone Number

East Hanover, New Jersey, United States

• Manage regional and global implementation of new and existing technologies and collaboration services to ensure service stabilization and improvement.• Create, manage, and support the webcast service for Novartis Pharmaceuticals. Within first year of service launch, Novartis saved $850,000 USD on webcast usage.• Oversee the coordination of business and technology colleagues in defining the vision, scope, key business process and functional requirements within collaboration services.• Liaise and negotiate with vendors to ensure the most cost-effective solutions.• Collaborate with global partners to align and document best practice processes and procedures.• Manage and perform training for new hires and current AV/Auditorium engineers.• Develop SOP and SLAs for collaboration services.• Consult with global partners to strategize and determine requirements that ensure seamless execution of services.• Maintain database of information containing the documentation of applicable knowledge articles.• Drive continuous process and service improvement regarding all services within scope.

• Managed multiple projects to implement service and hardware improvements to facilitate Novartis technological evolutions.• Drove the Novartis national effort to replace over 12,000 Blackberries with iPhones.• Coordinated and implemented mobile device management service for changeover effort.• Identified service improvements resulting in $250,000 USD savings while improving customer experience.• Created and analyzed technical documentation and SOWs for Global service use.• Interviewed, on-boarded and trained new team members.• SME for technical and SaaS systems during applicable projects.