Kyle Singleton Email and Phone Number
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Internationally known and love to travel! I've been to England, Canada, the Caribbean and the Philippines, some for vacation some for work. I have lived in Los Angeles and worked out of the business district of Makati in Manila Philippines. I’ve done inbound sales with a commission structure, I’ve worked in the customer service department for 4 years which includeda promotion to Returns manager. In a corporate setting I was then put in chargeof the training and business outsourcing department. I assisted in the management of 300 callcenter employees and managed directly 7 full time trainers.I worked in the Automotive digital marketing field for 4 years where I use my experience and technical knowledge to support the account management team maintain and build digital advertising campaigns as well as troubleshoot any issues that come up from a technical standpoint.I currently lead a team of client success managers supporting all digital campaigns for the western sales region of the USA Today network, which includes markets in the states of California, Arizona, Oregon, Washington, Nevada, Montana and the US territory of Guam.
Dealeron
View- Website:
- dealeron.com
- Employees:
- 51
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Manager Of Customer SupportDealeron Nov 2022 - PresentRockville, Maryland, Us
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Senior Manager, Customer SuccessBiziq - Smart Local Marketing Mar 2021 - Nov 2022Phoenix, Az, Us -
Manager Of Client SuccessUsa Today Network | Localiq Oct 2017 - Mar 2021New York, New York, UsI manage a team of client success managers for the west region of USA Today Network. They are responsible for onboarding new digital products for clients, optimizing PPC campaigns, conducting reporting calls for Digital display campaigns, Social ads, and PPC campaigns. Client walk through calls for our client portal and managing client relationships. My duties consists of: • Responsible for building and maintaining relationships with sales teams, sales market leaders and clients. • Managed and improved processes, policies and procedures between sales teams, client success managers and campaign fulfillment teams. • Responsible for growth and development of client success team, improving soft skills, business acumen and product expertise daily team huddles and weekly training sessions• Reporting on campaign optimization metrics, onboarding metrics, and overall team performance to post sales director. -
Manager Of Marketing ExpertsReachlocal Oct 2017 - Feb 2021Woodland Hills, Ca, Us*This division of ReachLocal has been re-branded into LOCALiQ*I managed a team of marketing experts who were responsible for onboarding new digital products for clients, optimizing PPC campaigns, conducting reporting calls for social media management, SEO, Social ads, and PPC campaigns. Client walk through calls for our client portal and managing client relationships. My duties consists of: • Responsible for building and maintaining relationships with sales teams, sales market leaders and clients. • Managed and improved processes, policies and procedures between sales teams, marketing experts and campaign fulfillment teams. • Responsible for growth and development of marketing expert team, improving soft skills, business acumen and product expertise daily team huddles and weekly training sessions• Reporting on campaign optimization metrics, onboarding metrics, and overall team performance to post sales director. -
Ad Programs ManagerDealer.Com Jun 2016 - Oct 2017Sandy Springs, Georgia, UsResponsible for leading a team of coordinators and Quality Assurance members who launch all new advertising campaigns upon enrollment. • Coach team through complex account launches• Drive innovative ways to improve internal customer experience • Primary escalation point for reporting and seeking resolution for all technical launch issues and tool ineffectiveness. • Maintain legacy Haystak accounts through migration period. -
Manager Client Operations - SupportHaystak Digital Marketing Sep 2015 - Jun 2016Fort Myers, Florida, UsResponsible for leading support department for all Haystak current client product offerings for existing clients as a manager of a cross-functional client operations team. I work directly with leadership in all areas of the business to take on high priority cases and provide solutions with world class customer service. I manage a team of content specialists, campaign operations specialists, technical operations specialists, web designers and QA specialists. I drive performance of the team to reach specific turn-around times, deadlines, and team metrics. -
Tech Ops SupervisorHaystak Digital Marketing Jun 2015 - Aug 2015Fort Myers, Florida, UsResponsible for the Tech Ops team's performance. I have managed time, effort and knowledge to ensure the Tech Ops team is delivering the high level of customer satisfaction. Work with our clients, vendors and coworkers to make sure all requests are handled swiftly and properly.
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Tech Ops SpecialistHaystak Digital Marketing Apr 2014 - Jun 2015Fort Myers, Florida, UsBuilds, troubleshoots, and upkeep Online digital advertising campaigns in Google Adwords and Bing Ads. Supports account management, On boarding, and paid operations on technical issues with digital adverting campaigns. Manages and prioritize trouble tickets to ensure that mission critical issues are handled immediately. responsible (on a rotating schedule) for running special OEM reports 7 days and handle any after hrs campaign emergency issues that may arise. a week 1 to 2 weeks a month.
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Customer Service SupervisorPartsgeek Llc Aug 2008 - Dec 2013Duties had me overseeing a team of 7 members who handle all customer service inquires by phone and email. I also am responsible for handling all inquiries and credit card disputes working with customers and our merchant service provider. I handle a portion of the order processing as well as coordinating with third party drop shippers on order fulfillment and account credit reconciliation. I coordinate and submit reports directly to company owners. I have also used my skills and knowledge from my computer building hobby to help set up and maintain the office pc’s as well as the simple web based call center phone system
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TrainerUs Auto Parts 2006 - 2008Torrance, California, UsHandling Training and development of sales and customer service agents globally. I prepared written status reports for senior management (including the C.O.O., C.F.O. and C.E.O) detailing open action items and launch status. Developed and programs to enhance team moral and positive globally integration between offshore office and the home office. Interacted regularly with executive team and individual departments to ensure operational priorities are aligned with overall company vision. -
Assistant Customer Service ManagerAll Oem Parts Inc Nov 2004 - Sep 2006Responsible for a team of 30 offshore customer service agents. Developed and implemented a training course for new offshore recruits. Interacted with the E-commerce development team to make revisions to the in house E-commerce system. In this company I have was promoted twice, I was originally hired as a sales agent handling incoming sales phone calls for the first year. I was transferred to customer service to as a customer service agent in a redeveloped customer service department under new management. My first promotion moved me to Returns Manager where I was responsible for handling all returns paperwork for the company. I updated the internal management system to reflect customer credits and business to business credits from our vendor accounts. Finally I was promoted to the Assistant Customer Service Manager where I was assigned to manage the team of 30 mentioned above.
Kyle Singleton Skills
Kyle Singleton Education Details
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The University Of Arizona Global CampusOrganizational Managemnt -
Network Learning Institute
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Stockton UniversityInformation Technology
Frequently Asked Questions about Kyle Singleton
What company does Kyle Singleton work for?
Kyle Singleton works for Dealeron
What is Kyle Singleton's role at the current company?
Kyle Singleton's current role is Manager of Customer Support at DealerOn..
What is Kyle Singleton's email address?
Kyle Singleton's email address is co****@****hoo.com
What is Kyle Singleton's direct phone number?
Kyle Singleton's direct phone number is +130368*****
What schools did Kyle Singleton attend?
Kyle Singleton attended The University Of Arizona Global Campus, Network Learning Institute, Stockton University.
What skills is Kyle Singleton known for?
Kyle Singleton has skills like Management, Customer Service, Digital Marketing, Account Management, Troubleshooting, Integration, Program Management, Online Advertising, Customer Satisfaction, Call Centers, Sales, Online Marketing.
Who are Kyle Singleton's colleagues?
Kyle Singleton's colleagues are Liberty W., Anthony Stone, Dustin Williams, Ryan St. John, Mark Smith, Melissa Ensing, Mba, Angie Cordova.
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