Kyle Singleton Email & Phone Number

Rockville, Maryland, Us

Phoenix, Az, Us

New York, New York, Us

I manage a team of client success managers for the west region of USA Today Network. They are responsible for onboarding new digital products for clients, optimizing PPC campaigns, conducting reporting calls for Digital display campaigns, Social ads, and PPC campaigns. Client walk through calls for our client portal and managing client relationships. My duties consists of: • Responsible for building and maintaining relationships with sales teams, sales market leaders and clients. • Managed and improved processes, policies and procedures between sales teams, client success managers and campaign fulfillment teams. • Responsible for growth and development of client success team, improving soft skills, business acumen and product expertise daily team huddles and weekly training sessions• Reporting on campaign optimization metrics, onboarding metrics, and overall team performance to post sales director.

Woodland Hills, Ca, Us

*This division of ReachLocal has been re-branded into LOCALiQ*I managed a team of marketing experts who were responsible for onboarding new digital products for clients, optimizing PPC campaigns, conducting reporting calls for social media management, SEO, Social ads, and PPC campaigns. Client walk through calls for our client portal and managing client relationships. My duties consists of: • Responsible for building and maintaining relationships with sales teams, sales market leaders and clients. • Managed and improved processes, policies and procedures between sales teams, marketing experts and campaign fulfillment teams. • Responsible for growth and development of marketing expert team, improving soft skills, business acumen and product expertise daily team huddles and weekly training sessions• Reporting on campaign optimization metrics, onboarding metrics, and overall team performance to post sales director.

Sandy Springs, Georgia, Us

Responsible for leading a team of coordinators and Quality Assurance members who launch all new advertising campaigns upon enrollment. • Coach team through complex account launches• Drive innovative ways to improve internal customer experience • Primary escalation point for reporting and seeking resolution for all technical launch issues and tool ineffectiveness. • Maintain legacy Haystak accounts through migration period.

Fort Myers, Florida, Us

Responsible for leading support department for all Haystak current client product offerings for existing clients as a manager of a cross-functional client operations team. I work directly with leadership in all areas of the business to take on high priority cases and provide solutions with world class customer service. I manage a team of content specialists, campaign operations specialists, technical operations specialists, web designers and QA specialists. I drive performance of the team to reach specific turn-around times, deadlines, and team metrics.

Fort Myers, Florida, Us

Responsible for the Tech Ops team's performance. I have managed time, effort and knowledge to ensure the Tech Ops team is delivering the high level of customer satisfaction. Work with our clients, vendors and coworkers to make sure all requests are handled swiftly and properly.

Fort Myers, Florida, Us

Builds, troubleshoots, and upkeep Online digital advertising campaigns in Google Adwords and Bing Ads. Supports account management, On boarding, and paid operations on technical issues with digital adverting campaigns. Manages and prioritize trouble tickets to ensure that mission critical issues are handled immediately. responsible (on a rotating schedule) for running special OEM reports 7 days and handle any after hrs campaign emergency issues that may arise. a week 1 to 2 weeks a month.

Duties had me overseeing a team of 7 members who handle all customer service inquires by phone and email. I also am responsible for handling all inquiries and credit card disputes working with customers and our merchant service provider. I handle a portion of the order processing as well as coordinating with third party drop shippers on order fulfillment and account credit reconciliation. I coordinate and submit reports directly to company owners. I have also used my skills and knowledge from my computer building hobby to help set up and maintain the office pc’s as well as the simple web based call center phone system

Torrance, California, Us

Handling Training and development of sales and customer service agents globally. I prepared written status reports for senior management (including the C.O.O., C.F.O. and C.E.O) detailing open action items and launch status. Developed and programs to enhance team moral and positive globally integration between offshore office and the home office. Interacted regularly with executive team and individual departments to ensure operational priorities are aligned with overall company vision.

Responsible for a team of 30 offshore customer service agents. Developed and implemented a training course for new offshore recruits. Interacted with the E-commerce development team to make revisions to the in house E-commerce system. In this company I have was promoted twice, I was originally hired as a sales agent handling incoming sales phone calls for the first year. I was transferred to customer service to as a customer service agent in a redeveloped customer service department under new management. My first promotion moved me to Returns Manager where I was responsible for handling all returns paperwork for the company. I updated the internal management system to reflect customer credits and business to business credits from our vendor accounts. Finally I was promoted to the Assistant Customer Service Manager where I was assigned to manage the team of 30 mentioned above.

Organizational Managemnt

Education record

Information Technology