Kyle Smith Email & Phone Number

Wheat Ridge, Colorado

Denver

• Manage auto dispatch responsibilities for the western half of the U.S. Support eight field offices and manage day to day dispatch operations. Hire, train and develop staff to supply talent to other business lines of.
• Manage 23 staff supporting 40+ managers, 200+ appraisers and 15+ independent appraisal companies representing claims across 28 states
• Developed new processes in response to Hurricane Harvey in Houston that leveraged vendors and doubled claims efficiency resulting in a success transfer of the process in response to other catastrophes across the country
• Leveraged technical expertise to improve independent appraiser processes in communications, billing and workflows
• Connected customer feedback and vendor expectations in unstaffed locations and during catastrophe events

Littleton, Colorado

• Responsible for monthly and annual budgets. Maintain all safety and regulatory compliances. Audit files to ensure compliance with insurance partner agreements.
• Managed all aspects of $4 million+ shop including supply chain, logistics and payroll
• Improved performance of production, profits and KPIs resulting in Presidents Club win in 2014
• Trained staff to improve estimatics and production flow

Littleton, Colorado

• Serve as a liaison between the customer and insurance company throughout their claims experience.
• Managed pre-operations production logistics in addition to customer service role
• Presidents club winner 2013o Increased efficiency of work in process to ensure timely repairs and maintain top qualityo Enhanced vendor relationships resulting in lower cycle time and increased profits
• Improved partnerships with major insurance underwriters including Farmers, American Family, Allstate, State Farm, Liberty Mutual and others leading to higher sales and customer service ratingso Affected 20% sales.

Denver, Colorado

• Enhance agent and district manager relationships. Problem solving through support and internal customer service. Develop and track promotional opportunities and achievements for department. Manage event planning and.
• Evaluated 15-20 new agent prospects per week to fill demand for 6-8 new agents in each of 18 statewide offices per year
• Trained new hires and colleagues on products and systems, improving their work performance and providing success transfer opportunities

Denver, Colorado

• Enhance existing client/agent relationships through timely response to questions or concerns.Respond to complaints in a positive manner to increase customer satisfaction.
• Superior Service Award winner for customer service in 2008 & 2010 as a result of unsolicited customer satisfaction letters
• Initiated ‘best in class’ training on hail damage and total loss accuracy, improving efficiency by 20%+ and resulting in significant department savings
• Processed 25%+ more claims than the next highest agent
• Managed most difficult body shop relationships, successfully processed appraisals, estimations and negotiations and significantly increased satisfaction levels

Bachelor'S Degree, Asian Studies/Civilization

Bachelor'S Degree, Japanese Studies

Minor, Economics

General Studies

Associate'S Degree, Computer Animation