Kyle Batten Email & Phone Number

Los Angeles, CA, US

Los Angeles, California, United States

- Helped to create and implement customer service, policies, procedures and metrics- Organized daily workflow and assessed appropriate staffing to provide optimal service.- Resolved problems with high-profile customers to maintain relationships and increase return customer base.- Delivered projects involving quantitative analysis, operational workflow.

Portland, Oregon Area

• Handle complex issues and consult with senior leadership to bring cases to resolution.
• Provide input to Shared Services team to ensure we are adhering to the highest service integrity and implementing improvement processes.
• Collaborate with Shared Services and compile incident reports maintaining a high level of confidentiality while investigations are being performed.
• Master and maintain knowledge of company policies and procedures, being a subject matter expert in Community Support and brand risk.
• Effectively communicate and consult with senior leaders and stakeholders.
• Support the communications team with any related escalations and follow all cases to closure with post-mortem request.

Gurgaon, India

• Facilitated onsite interviews for entry level to senior leadership positions
• Created an onboarding strategy and facilitated orientations to introduce new hires to company culture, best practices and policies and procedures.
• Managed daily operations for hourly employees, shift change approvals and team member’s questions and concerns.
• Managed, coached and mentored the team with product and company knowledge to meet the ever growing demands and fast paced nature of the business.
• Implemented AirShare program, employee voice, and team events to help boost team member morale.
• Advocated for the team and partnered with senior leadership to help build and maintain a collaborative work environment.

San Francisco Bay Area

• Coached and mentored peers with product and company knowledge to meet the ever growing demands and fast paced nature of the business.
• Utilize relationship-building skills to be able to build rapport with clients and understand their ideal travel experience.
• Developed strong mediation skills and utilized creative problem solving.
• Consistently produced above average NPS score and was a leader amongst my peers, where I lead with empathy and helped maintain strong team morale.

San Francisco Bay Area

• Communicated and developed rapport with hosts across the United States, creating an enthusiastic community and positive client/host experience.
• Conducted outreach, education and engagement sessions to potential new hosts and members of the community.
• Utilized data to strategize and analyze new markets to identify trends and growth opportunities
• Assisted in coaching and mentoring new hires to assist with their knowledge of the company and product, while providing guidance and mentorship for developing strong partnership and their career development.

Pleasanton, CA

• Conduct daily phone screens and sourcing activities to qualify candidates for specific job requirements.
• Full cycle recruiting from posting to onboarding all candidates
• Maintain confidentiality while overseeing new hire paperwork and background checks.
• Utilize and implement a hiring strategy around reporting and applicant tracking systems to follow the hiring process in accordance to compliance regulations.