Chief Operating Officer
Glastonbury, Connecticut, United States
Led Day-to-Day Operations as EOS Integrator within Parameters set by the CEO / EOS Visionary• Participated in weekly Leadership Team meetings, led sessions when Fireproof had conflicts.• Prepared and co-presented (with CEO) quarterly State of the Firm addresses.• Held weekly one-on-ones with team leaders to identify challenges and improve operations.• Recommended and set quarterly goals with team leaders, set firm and team 1-year goals.Implemented Business Intelligence… Show more Led Day-to-Day Operations as EOS Integrator within Parameters set by the CEO / EOS Visionary• Participated in weekly Leadership Team meetings, led sessions when Fireproof had conflicts.• Prepared and co-presented (with CEO) quarterly State of the Firm addresses.• Held weekly one-on-ones with team leaders to identify challenges and improve operations.• Recommended and set quarterly goals with team leaders, set firm and team 1-year goals.Implemented Business Intelligence Platform• Integrated Domo as the presentation layer of the firm’s existing technology stack.• Identified KPIs for legal teams, marketing, and finance.• Built Dashboards and Cards that automatically tracked KPIs, 10-year goals, and other metrics.• Performed one-off analyses to investigate and resolve specific operational issues.Oversaw Finance, Operations, Human Resources, Sales, IT, and Facilities• Developed a financial plan to achieve the firm’s 3-year goals.• Forecasted annual revenue based on inventory and historic performance of the legal team.• Participated in income tax planning with the owners and tax attorney to manage firm cash flow.• Built cash flow and profitability projections for new Medical Malpractice team.• Initiated pilot programs with Arctrieval and ZipLiens to improve legal workflow.• Managed the rollout of new features (many based on AI) in LeadDocket, Filevine, Case Status.• Updated workflow and built consensus on improved steps from settlement to disbursement.• Coached the Sales team (Reception, Intake) on in-call objectives and scripts.• Monitored the expansion of marketing into new media channels.• Primary contact for the IT contractor managing the computers, software, and network.• Oversaw the hiring of 7 employees and the termination of 1 employee.• Managed the creation of a formal onboarding and continuing education program using Trainual. Show less