Kyle French Email & Phone Number

Nashville, Tn, Us

United States

Operational Risk Specialist | TikTok ShopFraud Detection & Mitigation: Utilize CRM systems and data analysis to combat a variety of fraudulent activities, including: • Chargebacks • Incentive abuse • Refund manipulation • Counterfeit product listings • Account takeover and resaleEmerging Threats & Proactive Measures:• Identify new fraud trends impacting account integrity• Collaborate with data analysts and risk development teams to create automated flagging systems for early detection• Shift approach from reactive to proactive, enabling real-time detection and response capabilitiesCross-Functional Collaboration:• Partner with product, engineering, and data teams to design sophisticated anti-fraud strategies and drive platform enhancements• Lead regular cross-functional meetings to align on fraud prevention strategies, coordinate actions, and track progress toward shared goals• Create and manage legal requests, as well as propose changes to TikTok Shop’s seller platform to enhance securityTeam Leadership & Tool Development:• Oversee a team of agents, ensuring all tasks meet SLA requirements• Develop and implement tooling improvements to streamline agent workflows, enhancing efficiency and accuracyDocumentation & Training:• Produce SOPs, one-page summaries, and training materials for stakeholders and new hires• Facilitate smooth onboarding and consistent knowledge-sharing across teamsCore Strengths:• Adaptable and quick to learn new processes• Skilled in multitasking and managing complex workflows• Strong communicator, able to engage effectively with diverse stakeholders and lead productive meetings.