• Develop and execute strategic go-to-market plans and full-funnel, multi-channel campaigns, and play an integral role in building and engaging the customer base.• Collaborate with colleagues throughout the product development process to gather and analyze qualitive and quantitative insights to deeply understand customer needs, the market, and competitor offerings.• Develop and present go-to-market strategies and plans for designated products.• Improve marketing plans to create and publish relevant, high-quality content across different mediums including video, blogs, case studies, white papers, press releases, and landing pages. • Plan and execute product and marketing campaigns.• Review all sales and product collateral to ensure brand guidelines are met.• Work with external agencies and vendors to execute marketing programs.

• Manage incoming cases related to on-board services, communication systems and associated equipment and software on locomotives across the globe. • Deliver recommendations to customers.• Review case execution feedback and determine success.• Help identify and support opportunities for simplification and automation of service processes.• Work with IT and engineering to identify options for overall service improvement.• Analyze operations data to identify and drive opportunities to reduce age of delivered recommendations and improve overall execution, timeliness, feedback and accuracy.• Maintain customer satisfaction, mean-time to repair and accuracy metrics.

• On-Air Personality on WRTS-FM STAR 104 - Erie's #1 Hit Music StationListen anywhere on the free iHeartRadio App

Awarded: 2017-2018 "Employee of the Year" YMCA of Greater Erie/Eastside Family YMCA• Manage the creation and distribution of all print and electronic materials• Update and maintain the organizational website• Create consistent and engaging postings on social media outlets• Work with executive staff to develop strategies to increase membership

On-Air DJ -- WRTS-FM, WTWF-FM, WRKT-FM, and WXBB-FM Worked with Promotions and Program Directors to plan station events Assisted with Connoisseur Media's promotional events

Maintain account lists and solicit new businessPrepare promotional plans, sales literature and advertising proposalsDevelop and maintain relationships with clients by providing top quality service Investigate and resolve customer problems

Planning and executing all marketing/public relations activities Interaction/networking with other businesses to promote public relations activities Organization and oversight of all philanthropic activities and fundraising eventsResponsible for spinal screenings and health care classesManage Social Media and Web Marketing Strategies Design and execute strategies to increase number of new patients

Direct and coordinate daily operationsSchedule daily music logs and on-air elements Manage and supervise staff On-air personality for Froggy 100.3 and 98.5

Responsible for scheduling daily logs and weekly features Manages a staff of over 50 students

Developed and implemented a social media strategyPlanned promotional events Wrote articles that appeared in Erie Insurance publications

Hosted morning show for WTWF-FM, The Wolf In charge of production, news, and story elements of morning showWorked closely with Program Director, Operations Manager and station consultant to create new elements and promotional ideas of morning show

On the air on WOWQ-FM, Q102 - Today's Hot Country and WQYX-FM, 93.1 QYX - The Best Mix of the 90's, 2K and Today!