Kyle Howe Email & Phone Number

Texas, United States

• Assess, design, build, test, deploy and document integration solutions between UKG and third party platforms and vendors. Solutions will vary from custom reporting, benefit, and timekeeping flat file interfaces to.
• Demonstrated experience building integrations in Human Resources, Payroll, Benefits, or Time and Attendance domains utilizing Dell Boomi as the integration engine.
• Work closely with Project Managers, Solution Consultants and customers to communicate project goals, updates and required tasks.
• Drive technical requirement gathering sessions with multiple stakeholders and writing specifications for solutions.

Charleston, SC, US

• Assisted in standing up a new Operations team for Benefitfocus that did not previously exist.
• Responsible for the development of business process related solutions for clients and vendors. Determining a strategy for delivery of the projects that lead to improved efficiency and effectiveness.
• Drove projects that increased automation of data transmission from 0% to 75% of EDI file transmissions.
• Managed relationships for a portfolio of approximately 80 integrated insurance carriers while serving as a first level escalation contact and subject matter expert for said carriers.
• Triaged and resolved global level issues relating to platform configuration and data transmission for vendor portfolio.
• Created ad-hoc reports from salesforce and completed other internal projects to drive efficiency and visibility internally to strive for data accuracy and security.

Charleston, SC, US

• Successfully implemented over 100 large employer groups (5000+ employees) with our cloud-based benefits enrollment software (SaaS) consisting of over 350 EDI files taken live while simultaneously working multiple.
• Gathered EDI file requirements from vendors
• Completed UAT and regression testing with the customers and vendors along with setting up the EDI transmission of all benefit elections and integrating with the employer's payroll system for payroll deductions.
• Worked with many proprietary data formats including xml, delimited, flat, CSV as well as the 834 HIPPA standard.

Green Bay, WI, US

• Championed efforts to improve automation processes that improved customer results and reduced costs.
• Created and maintained Microsoft Excel and Access tools using SQL and VBA for data scrubbing and analysis that resulted in a much higher rate of billing accuracy and lower labor costs.

Atlanta, Georgia, US

• Handled and resolved over 100 customer inquiries daily.
• Accurately answered product questions while assisting customers with changes to their accounts including moves, adds, disconnects, data solutions, and billing disputes all while being the first point of contact.
• Awarded a company-wide MVP award for exemplifying company values and having an unwavering commitment to customer excellence.

Indianapolis, IN, US

• Led the store through a remodel while dramatically increasing monthly sales.
• Responsible for sales floor management and daily management activities such as opening and closing the store, securing and depositing cash, determining effective floor displays, and filing all appropriate paperwork.
• Assisted in creating the training program for new associates that drove our then record sales.

Bachelor Of Science (B.S.), Economics

Diploma, Massage Therapy/Therapeutic Massage