Kyle K. Email & Phone Number

Chicago, Il, Us

Rolling Meadows, Illinois, United States

Team Lead/ Help Desk Level II/ Inventory Control/ Dispatch/ Networking/ Scheduling / Receiving• Manage Managed Services team to include performance review, scheduling review, performance, grievances, etc. • Managed own workload while being available as an escalation point to the MS team. • Created and maintained documentation for user and machine onboarding/offboarding• Created and maintained machine image, build process, build schedule. • Trained new team members in… Show more Team Lead/ Help Desk Level II/ Inventory Control/ Dispatch/ Networking/ Scheduling / Receiving• Manage Managed Services team to include performance review, scheduling review, performance, grievances, etc. • Managed own workload while being available as an escalation point to the MS team. • Created and maintained documentation for user and machine onboarding/offboarding• Created and maintained machine image, build process, build schedule. • Trained new team members in important processes. • Maintained receiving and inventory process throughout Covid and beyond• Wrote and maintained an onsite schedule for ever changing client needs• Earned numerous certifications • Level I Meraki networking training• Became the Lynchpin, wearing numerous hats at once, always from one fire to the next• Help desk Level II technician, escalation point• Well versed in the Traction management technique.• Regularly completed Rocks on time• Deployed, maintained, and tracked numerous software licenses, including Bluebeam, Box, Adobe, Autocad, Etc.• Traveled across the U.S. to install networking hardware for clients and onboard new users and deploy management agents. • Routed tickets/phones/emails that came into the dispatch board. • Regularly interacted with clients on site. Established strong client relationships across all clients. Show less

Lake In The Hills, Il

Baghdad, Iraq

Assigned to the protective detail of U.S. Ambassador to Iraq Zalmay Khalilizad.

Twenty-Nine Palms, Ca

Four years of Marine Corps infantry. Two combat deployments. Countless unforgettable moments.

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance

Bachelor Of Science - Bs, Zoology/Animal Biology, Graduated