Kyle Kelly Email & Phone Number

Carson City, Nv, Us

Carson City, Nevada, United States

Combine daily, the 20+ years of customer service experience and 10+ years of record management system experience to troubleshoot, identify, and solve issues that arise within supporting applications student's and college staff utilize to maintain personal records and business process that support college functions. Represent college as student information system lead, assisting peers from other Nevada colleges and system staff to plan and implement change that better supports Nevada students… Show more Combine daily, the 20+ years of customer service experience and 10+ years of record management system experience to troubleshoot, identify, and solve issues that arise within supporting applications student's and college staff utilize to maintain personal records and business process that support college functions. Represent college as student information system lead, assisting peers from other Nevada colleges and system staff to plan and implement change that better supports Nevada students and staff within the Nevada System of Higher Education.• Leads strategic initiatives to enhance office functionality by applying expertise in applications and higher education.• Revised departmental and technological policies to address and prevent data-related issues, ensuring compliance with regulations such as FERPA.• Engage IT staff to implement data-driven logic used to identify and remove fraudulent student applications from applicant pool, reducing financial losses to the college and maintaining data integrity within the student information system. Show less

Incline Village, Nevada, United States

Led Admissions staff in redesigning the recruitment plan and executed a solo six-month CRM implementation. This initiative streamlined application reviews, enhanced communication strategies, and modernized recruitment reporting and delivery. As a result, both the student applicants and staff experience significantly improved as a result of the enhanced CRM and recruitment plan.• Developed and implemented security access control policies for CRM systems (Hobsons Connect and Slate)… Show more Led Admissions staff in redesigning the recruitment plan and executed a solo six-month CRM implementation. This initiative streamlined application reviews, enhanced communication strategies, and modernized recruitment reporting and delivery. As a result, both the student applicants and staff experience significantly improved as a result of the enhanced CRM and recruitment plan.• Developed and implemented security access control policies for CRM systems (Hobsons Connect and Slate) togovern student data usage for Admissions and onboarding staff.• Managed comprehensive database reporting, including CRM and SQL report generation for prospective students, as well as Excel report development for executive planning.• Optimized recruitment content for digital and print media, increasing visibility and engagement in recruitment efforts. Show less

Elk Grove, California, United States

Owned and trained store initiatives to prevent loss through accurate systems processing, service ticket management, and internal/external theft case management. Ensured high customer and employee satisfaction scores through training and developing all store staff.• Extensive experience in troubleshooting and resolving complex technical issues with various consumer electronics and computer hardware/software establishing a culture of effective problem-solving and system functionality.•… Show more Owned and trained store initiatives to prevent loss through accurate systems processing, service ticket management, and internal/external theft case management. Ensured high customer and employee satisfaction scores through training and developing all store staff.• Extensive experience in troubleshooting and resolving complex technical issues with various consumer electronics and computer hardware/software establishing a culture of effective problem-solving and system functionality.• Proven ability to oversee daily operations, including workflow management, inventory control, and service quality assurance, enhances operational efficiency.• Adept at managing priorities effectively, adapting to changing circumstances, and maintaining performance under pressure to meet deadlines and respond to urgent tasks. Show less

Incline Village, Nevada, United States

Served as 24/7 on-site supervisor to team of 6 Resident Assistants. Ensuring visible campus leadership on off hours of operation. Provided on-campus technology support to ensure on-site IT systems were running following any power or system outages.• Responded promptly to fire alarm activations, managing building evacuations and coordinating with the FireDepartment to ensure a swift and effective response.• Managed departmental budgets, including allocations for employee wages… Show more Served as 24/7 on-site supervisor to team of 6 Resident Assistants. Ensuring visible campus leadership on off hours of operation. Provided on-campus technology support to ensure on-site IT systems were running following any power or system outages.• Responded promptly to fire alarm activations, managing building evacuations and coordinating with the FireDepartment to ensure a swift and effective response.• Managed departmental budgets, including allocations for employee wages, awareness programming events, RA activities, decorations, community events, and supplies, ensuring efficient use of resources.• Tracked and reported campus crime statistics annually to the Board of Education, providing insights andrecommendations for improving campus safety. Show less

Master Of Science - Ms, Information Technology

Bachelor Of Arts - Ba, Psychology