Kyle Moser Email & Phone Number

• Direct the implementation of Field Service in salesforce to effectively manage, diligently schedule and proactively assist field service team in North America. Design and implement processes to track and manage open repair and preventative maintenance orders to improve customer service.• Reduced inventory to be repaired by 95.9% by implementing a rebuild/fast turnaround process. Channeled the inventory reduction into cashflow conversion by working on promotions with the commercial and marketing teams.• Reduced backlogged repair inventory from over $300k to $16k in one quarter.• On track to achieve the best PM contract sales for two consecutive years with the sales generation set to exceed targets by 4.5% • Reorganized the back office and technical management teams via value stream mapping to improve first time fix and response times 25% and 320% respectively.

• Built and spearheaded installation and technical support teams for our B2B IOT solution in North America. Created an online user community to foster interactions and results sharing, including testimonials and a video training series.• Increased install base by 200% and 175% in 2018 and 2019 respectively.• Consistently doubled yearly annual sales during my 2 years with the group.

• Established and oversaw the manufacturing facility as per international ownership specifications. Constituted a formal, state certified safety committee.• Increased on time deliveries by 15% by smartly redesigning logistics processes.• Achieved a 28% productivity improvement utilizing Standardized, Visual work after startup.• Sustained a 37% decrease in total inventory value in-house during the first phase of supply chain redesign• Successfully planned and launched a facility in 2 years within time and budget constraints.