Kyle Robert Email & Phone Number

Marlborough, MA, US

Boston, Massachusetts, United States

Manage customer data between systems and import into salesforceLocation adoption project to ensure all cases are tagged with appropriate customer location dataApprove weekly customer transitions to support and assign tasks to provide missing dataCleanup accounts for customer terminations to ensure cost savings and data integrityUtilize API to perform.

Greater Boston Area

Worked directly with project team and new customers during “go-live” for smooth transitions to supportDeveloped an improved issue tracker for quick communication and ownership of customer issuesAnalyzed trends in issue type for required information, improved SLA’s and issue resolutionsIdentified knowledge gaps and attended knowledge shares with engineering.

Greater Boston Area

Work with customers directly via the phones, email, and ticketing system to fulfill requests and troubleshoot/resolve technical issues they have with our products. Consisting of Windows application, call routing, meetings, device handsets, and network troubleshooting.

Campus Life

Perform various office duties, such as hang posters, deliver mail, cover front desk and answer phone calls and assist students with questions.

New Student Programs

I would assist new students or anyone that came into the office with any questions they may have.

During my co-op at Rogerson Communities I:Upgraded many computers to Windows 7, added RAM and replaced parts as needed.Assisted the staff with technical issues.Migrated a new domain controller and assisted with network maintenance.