Kyle Muller Email & Phone Number

Remote

Ports-Oversee porting queue, handle cases as needed-Case handling may include port-in and port-out request validation, data input, and information relay to customers and/or carriers-Technicians are to report to the Carrier Operations Team Lead with any issues or concerns regarding porting operations-Team Lead to ensure technicians are performing casework in a timely manner and report to direct management-Periodically audit tickets to ensure optimum support Messaging-Oversee messaging registration queue for all 10DLC, Short-Code, and Toll-Free Verifications, handle cases as needed-Case handling may include registration review, vetting, validation, compliance checks, data input, and information relay-Supervisor to assist any technicians that may need assistance with vetting and/or validation efforts, as well as take lead on customer education -Supervisor to ensure technicians are performing casework in a timely manner and report to direct management-Periodically audit tickets to ensure optimum support - Communicate with Carriers to resolve issues and keep our messaging/voice eco system functioning and find ways to eliminate bottlenecks in the registration processCarrier Support-Escalation point for internal teams to Carrier Ops leadership-Oversee Carrier Support Queue and tickets, project ownership- Monitor que for appropriate customer service- Provide support for internal teams with any carrier related issuesTeam Leading-Non-Technical and minor Technical team training-Supervise technician team-Recruitment/Hiring - attend interviews and offer feedback to management team-Schedule handling of technician team-Project lead - take ownership of group projects, technicians are to report to supervisor-Department roadmapping - offer feedback to process change requests-Documentation - offer feedback to documentation changes, periodically take lead on documentation changes-Take lead on general customer education, vetting, and compliance strategies

Port St Lucie, Florida, United States

I was head of an online retailer that did business with eBay. I started there counting everything we and numbering shelves. But I took my skills with devolping and created an automated process that updated inventory when sales were made, responded to customers when I was out of the office. It improved productivity by 65%, I also managed all customer relations with particular clients we did major deals with. We sold a variety of tech items, healthcare, telecom, and much more. I was also in charge of managing a team of 5 and assigning them daily tasks and a number of listings to complete in a day to keep up productivity. I also was in charge of keeping our inventory full and while continuing to stay within budget and make great profit. Before I left profit margins had gained around 82% percent from the time I started.

Computer Systems Networking And Telecommunications

High School Diploma

Activities and Societies: football baseball