I lead a dedicated team of IT professionals, optimizing the company's technology infrastructure to ensure robustness, security, and alignment with our objectives.Responsibilities:Manage and mentor the team, providing expert guidance for exceptional IT services to stakeholders.Strategically allocate resources and budgets for cost-effective technology solutions driving efficiency and innovation.Spearhead the implementation of cutting-edge IT solutions tailored to meet unique organizational needs and enhance productivity.Prioritize cybersecurity measures, adhering to industry best practices to safeguard against potential threats.Oversee hardware, software, and network maintenance, ensuring uninterrupted system functionality and minimal downtime.Develop comprehensive backup and disaster recovery strategies for seamless business continuity.Collaborate with department heads to implement solutions supporting their specific goals.Stay at the forefront of technological advancements, recommending innovative solutions to optimize our IT environment.Ensure compliance with industry regulations and data privacy standards, mitigating risks.Lead IT projects from conception to completion, coordinating efforts for successful delivery.Conduct regular IT assessments, analyzing metrics to identify opportunities for process improvement.Foster a culture of continuous learning within the team, encouraging upskilling and knowledge sharing.Enforce IT policies and procedures to maintain a secure and well-organized environment.Collaborate with external vendors to procure IT-related services and solutions.As the IT Manager at BD Diesel, I am committed to excellence, continuous improvement, and leveraging technology to drive our organization forward. I take great pride in contributing to our company's success and fostering a technology-driven culture.

While at Cloud9 Solutions, I ensured the seamless operation and optimization of IT infrastructures for multiple client organizations. I collaborated with diverse businesses, implementing tailored solutions to meet their unique requirements.I Designed, implemented, and maintained complex IT systems, including servers, network components, and storage solutions for clients, fostering efficiency and security.Proactively monitored and managed client systems to ensure high availability, minimal downtime, and efficient resource utilization.Led technology upgrades and system migrations, minimizing disruption and ensuring smooth transitions.Developed comprehensive backup and disaster recovery strategies, safeguarding critical data and ensuring business continuity.Implemented robust security measures, adhering to best practices, to protect clients' data and systems from cyber threats.Provided expert technical support, troubleshooting hardware and software issues for end-users across various client organizations.Documented system configurations and procedures to facilitate knowledge sharing and efficient IT management.I successfully migrated multiple clients' email systems to cloud-based solutions, improving collaboration and security while reducing costs.Implemented a centralized monitoring and alerting system, enhancing response times to potential issues and minimizing system downtime.Streamlined system deployment processes, increasing operational efficiency for various clients

While at TLC, I played a pivotal role in delivering exceptional customer service and support to our valued clients. With a customer-centric approach and strong organizational skills, I efficiently managed client interactions and ensured a seamless experience throughout their journey with the company.Responsibilities:Served as the primary point of contact for clients, addressing inquiries, providing information, and resolving issues promptly and professionally.Managed client accounts, updating information, processing orders, and ensuring accurate and timely billing.Assisted clients in navigating the company's products and services, offering guidance and solutions that aligned with their specific needs and objectives.Collaborated closely with cross-functional teams, including sales, marketing, and technical departments, to coordinate efforts and meet client requirements.Maintained detailed records of client interactions, inquiries, and feedback, providing valuable insights to improve overall service quality.Proactively addressed potential customer issues, leveraging strong problem-solving skills and a keen attention to detail.Conducted client satisfaction surveys, analyzing feedback to identify areas of improvement and enhance the overall client experience.Assisted in the development and implementation of client-focused initiatives to drive customer loyalty and retention.Ensured compliance with company policies, procedures, and industry regulations during all client interactions.Achievements:Maintained a high client satisfaction rate, consistently receiving positive feedback for excellent customer service.Streamlined the client onboarding process, reducing response times and improving efficiency.Played a key role in resolving a critical client issue, turning a potentially negative situation into a positive client experience.

The role of the Proactive Services Technician, is to ensure that our clients are happy and that IT best practices are being achieved. When I identify an opportunity to improve an organization's technology, I work with the leadership team at Happier IT to produce solutions that are presented to the organization. I also ensure our documentation is accurate and up to date, check in with each staff member to ensure they are happy and that their needs are being met and do a little IT wizardry wherever I can fit it in!

My role as Leadership Coordinator, is to provide support to our strategic team. This includes developing IT strategies for our Strategic Advisors that they present to our clients. I oversee all hardware/software purchasing, IT solutions sourcing/research and ensure our Strategic Advisors provide the best IT leadership they can through my 8 years of experience in the industry.

NewGen Technologies Corporation is a leading technology solutions provider to small and medium sized businesses and not-for-profit organizations. Founded in 1996, NewGen has become one of the most prominent technology solutions providers in BC, and has been recently ranked one of Business-in-Vancouver’s Top 100 fastest growing companies. NewGen delivers customized, personal service to thousands of clients from across Canada and the United States and has a comprehensive portfolio of IT services and partners, making NewGen a one-stop-shop for all technology needs.