A member of the senior management team heading multiple departments including order processing, contracts, customer experience, business development and marketing.Customer Experience Team: responsible for day to day interactions with customer and end users, assisting with supply fulfillment needs and technician dispatching when requested. Focus on continued improvement with quality of support provided to our customers and presenting the best possible representation of our company.Order Processing Team: handles equipment order processing, managing transactions between the equipment sales rep obtaining signatures and the delivery, installation and funding of the deal by our leasing partners. Focused on improving efficiencies in the process while limiting errors and functional issues.Contracts Team: handles management of maintenance agreements, both directly between company and customers, and those that are funneled through our leasing partners as part of their equipment billing. Team handles meter collection, monthly/quarterly/annual billing, corrections and credits as well as customer interactions on discrepancies, concerns and changes to the contracts.Marketing: long term and short term projects intended to increase companies image and branding as well as improve sales effectiveness through targeting and campaigning. Focused on brand enhancement and sales program roll out as well as direct engagement campaigns via e-mail, social media and SEO positioning.Business Development Team: drives sales opportunities through appointment setting and opportunity targeting. Focused on existing customer engagement to spot potential opportunity to improve customer experience through additional offerings and new business potential through cold calling and networking strategies. Works closely with marketing projects to improve standardized messaging.

As a member of the regional senior management team, I head the Aftermarket Department covering territories extending from Texas to California. I am responsible for managing a team of quota carrying outbound sales reps with in this region as well as a team of inbound contract administrators. I hold responsibility for department P&L, GL analysis, Major Account QR’s and total sales performance. I oversee employee hiring, firing and disciplinary actions and was a member of the national team responsible for designing a unified sales training program for all regions. Actively involved in process improvement development extending to national policies and practices. I excel in team building and operational training and have extensive experience with data analysis and process improvement.

As a member of the senior management team covering the California and Nevada territories I oversaw the Aftermarket Departments sales and customer service teams for this territory. Performance in this position resulted in advancement to a regional capacity, absorbing all territories in the Western Region with the exception of Hawaii.

During my time in operations I oversaw and managed the warehouse and operations teams covering the Southern California and Nevada territories. I managed set up technicians, inventory and delivery teams for new equipment installs. Responsible for driver logistics, purchasing staff and inventory control. Dealt extensively with DOT and general safety training for drivers as well as warehouse staff. Trained in Six Sigma practices and certified as a PJL.

Lead purchasing agent for equipment, supplies and miscellaneous needs relating to new customer orders. Sole Import/Export Control administrator for California and Nevada territories ensuring business unit was in line with Toshiba international policies. Lead for Oracle operating system during this time and added responsibility of Facilities Coordinator. Oversaw new office acquisitions, build outs and facility requirements such as power drops, appliance installation and building relocations.