Kyle Whitaker Email and Phone Number
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My professional and career mission is to improve the patient and family experience in today's healthcare system. One of my greatest strengths is solving problems. Earlier in my career, as a Patient Advocate, I used this strength to work directly with patients, consumers, the clinical staff, physicians, and administration to work through many of the complexities in today's healthcare systems. While doing this work, I began to realize the value having the right data and information to not only resolve issues, but to also create processes to prevent many of the issues from happening in the first place. And by doing so, this created efficiencies, reduced costs, improved outcomes, and ultimately improved the patient experience.
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Business Performance Analyst IiTexas Health Resources May 2020 - PresentArlington, Texas, United StatesEnterprise Data and Analytics for the Consumcer Focus Division. -
Program Manager Of Patient And Family InsightsTexas Health Resources Apr 2006 - May 2020Arlington, TxThis position in the Patient Experience department plays a lead role in patient experience survey management and other related patient experience measurement activities for all of Texas Health Resources. It entails survey administration, data analysis and reporting, consultation and training, and overall support to patient experience leaders throughout all of Texas Health Resources. A few of the specific responsibilities include:* Works with vendor to manage all things related to administering patient satisfaction surveys in compliance with CMS. * Designs and conducts various types of internal auditing to ensure quality and compliance with regulatory and operational guidelines.* Responsible for supporting the compilation, analysis, and reporting of patient satisfaction data into actionable information to guide THR performance improvement and quality assurance efforts at all levels of the organization.* Compiles disparate sources of data and performs analysis, interprets results and trends. Develops reports and presentations for broad audiences across the system. This includes using a variety of applications such as Microsoft Excel, Press Ganey Online, Tableau, Sparq 3, RL Solutions, SharePoint, and some IBM Cognos.* Provides training and troubleshooting for all levels of the organization relative to patient feedback data sources and processes.* Educates internal stakeholders on appropriate use of patient experience and feedback data, interpretation, and the use of applications and tools. Provides guidance on reports and recommends best options based upon advanced knowledge of patient experience and feedback measurement.
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Patient AdvocateTexas Health Arlington Memorial Hospital Apr 2006 - Apr 2013Arlington, Tx• Liaison between patients, families and hospital staff. Included everything from intense conflict to basic service facilitation. • Used various sources of data to manage conflict, mediate successful outcomes, provide appropriate service recovery, and to train and educate staff for the purpose of providing a more seamless and satisfying patient experience. This also resulted in better patient outcomes by way of more efficient communication between patients/families and the entire care team.• Managed formal complaint and grievance process from start to finish in compliance with CMS regulations. • Provided necessary reports to the Complaint & Grievance committee as well as the hospital Board of Directors.
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Board Of Directors/Executive DirectorTexas Alliance For Patient Services 2006 - 2015Non-Profit professional development organization for Patient Advocates in the state of Texas. It is the largest state organization of its kind and is directly affiliated with the Texas Hospital Association. At the time, TAPS had approximately 150 members.Responsibilities include general oversight, strategic development, all accounting and financial reporting, event planning, educational programming, communication & marketing, webmaster, and all other administrative functions of the organization.2012 - 2015 Executive Director (Contracted)2011 - 2012 Past President 2009 & 2010 - TAPS was selected "Chapter of the Year" by the national organization.2009 - Annual conference had record attendance2009 - 2011 President2008 - Selected as Anna Mary Lindsey Award Recipient (Texas Patient Advocate of the Year)2007 - 2008 President Elect and Chair of Education Committee2006 - 2007 Director of Communications & Marketing
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Patient Advocate/Service ExcellenceTexas Health Harris Methodist Cleburne Apr 2013 - Apr 2014Cleburne, TxIn addition to the responsibilities at Texas Health Arlington Memorial:• Created and lead the Patient Experience Council; Lead the Grievance Committee; Served on the Nurse Leadership Team, Ethics Committee, Risk/Patient Safety Committee; System Level Service Excellence Council; and various Education Councils.• Provided patient experience coaching to all levels of leadership. • Managed the Patient Advisory Council which sought valuable insight from community members to make improvements to products and services offered by the hospital.
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Director Of CommunicationsFielder Church Sep 1999 - Mar 2006Arlington, Tx* Network Administrator & IT Director (150 Workstations & Devices)* Hardware & Application Manager* Managed IT, Production, Communications, and Marketing/Branding Departments.* Greatest accomplishments were in the areas of organizational growth and development; cost reduction; and delivery of communication to congregation of 11,000 members and attendees.* Managed apox. $450k budget
Kyle Whitaker Skills
Kyle Whitaker Education Details
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Healthcare Administration -
Christian Education & Church Administration -
Applied Ministry: Church Administration
Frequently Asked Questions about Kyle Whitaker
What company does Kyle Whitaker work for?
Kyle Whitaker works for Texas Health Resources
What is Kyle Whitaker's role at the current company?
Kyle Whitaker's current role is Business Performance Analyst II: Enterprise Data & Analytics at Texas Health Resources.
What is Kyle Whitaker's email address?
Kyle Whitaker's email address is kw****@****ine.org
What is Kyle Whitaker's direct phone number?
Kyle Whitaker's direct phone number is +168223*****
What schools did Kyle Whitaker attend?
Kyle Whitaker attended The University Of Texas At Arlington, Southwestern Baptist Theological Seminary, Oklahoma Baptist University.
What are some of Kyle Whitaker's interests?
Kyle Whitaker has interest in Civil Rights And Social Action, Children, Education, Health.
What skills is Kyle Whitaker known for?
Kyle Whitaker has skills like Healthcare, Team Building, Hospitals, Healthcare Management, Management, Conflict Resolution, Strategic Planning, Nonprofits, Customer Service, Project Management, Physician Relations, Acute Care.
Who are Kyle Whitaker's colleagues?
Kyle Whitaker's colleagues are Hackler Kay, Karen Grogg, Carlos Barrera, Denise Gallimore, Sherry Mcnabb, Staci Sotelo, Rn, Bsn, Cmsrn, Jim Benson.
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