Pivotal leadership role advocating architectural optimization, innovation, strategic direction, and daily operation of Amazon’s digital footprint. Responsible for technology services at more than 750 locations in the Americas with 12 direct reports and an organization of 590 IT professionals. Responsible for the Amazon IT team tasked with improving North America’s Prime Air fulfillment business.  Transformed and transitioned a new enterprise architecture to stabilize and simplify the digital landscape Identified stakeholder and business leader gaps and applied digital and non-technical solutions to optimize.  Provided leadership and strategic direction to improve digital predictability. Revised the existing, long standing IT support model saving more than $30M while improving service delivery KPI’s. Authored next level leader engagement standards and metrics by encouraging communication across the organization, fostering collaboration, enabled innovation, and implementation of feedback-driven enhancements. Authored innovation concepts and continuous improvement mechanisms delivering a 10% cost reduction in staffing. Identified opportunities for propel efficiency, such as developing a model to streamline processes and eliminate backfills by using staff from a centralized location, resulting in a $36M savings across North America. Led the deployment of locker solutions as part of operational enhancements, generating a $4M savings in labor expenses. Designed strategic digital solutions improving the overall availability and reliability of systems while ensuring a more secure operational landscape. Advocating and sharing a sharp vision of emerging trends and best practices positioning the organization as an industry leader in a highly competitive market at all levels of the organization.

• Developed and implemented a new technology vision and transformation strategy for the IT organization.• Spearheaded the realization of a highly secure cloud-based environment for sensitive financial data.• Led the transition to a software-defined network (SDN) for improved network architecture.

• Led global IT Infrastructure services for a base of 44,000 employees, focusing on mergers, strategy, and cost efficiencies.• Identified and eliminated merger synergies, reducing IT OpeEx run rate by $25M and storage budget by $2.5M.• Moved on-premise hosting to IAAS, saving $10M in CapEx forecast and simplifying architecture.

• Led Global Infrastructure IT team supporting Semiconductor Manufacturing, Design, and Business.• Managed Data Center Design, Vendor Management, Budgets, and Project Management.• Reduced operations budget by $22M through data center footprint and Connectivity spend optimization.