I am a dynamic leader and customer service expert with over 23 years of experience spanning sales, support, hospitality, and the cannabis industry. In my current roles as an account manager at Aruna and Sales Sekiwake (…also account manager) for RainScience Grow Bags, I work for small business ethical companies that care about helping you provide a clean product. I don’t want to just sell you something, I want to help you find a solution that works for you or your customers - a product you can believe in and will have a direct line to me for anything you need to support it. I love pop-ups and getting to know your retail team and how best to support you - whether that’s just great deals or hosting education events or joint rolling competitions. 🥳As Director of Customer Support at Green Goddess Supply, I specialized in building strong connections, training teams to increase sales, creating standout customer experiences, and consulting on everything cannabis… You’ll be very hard pressed to stump me with a canna-question!My career has taken me from dispensaries and horticultural lighting design to education and hospitality, where I’ve trained teams, written SOPs, and helped customers find solutions with a smile. I have a proven ability to turn frustrated customers (or even co-workers) into loyal advocates through active listening, validating their feelings, and reading their energy to consistently deescalate conflicts and foster trust.In addition to my work in business, I'm also a seasoned performer (and at times, a literal fire-breathing clown), bringing creativity and a unique presence to every setting. Whether it's on stage or in customer service, I know how to stand out and make an impact and keep people coming back for more.