It Technician
CurrentDesktop Support TechnicianS3, Inc. | June 2024 – Present-Provide technical support for over 100+ end-users, resolving issues related to hardware, software, and network connectivity.-Manage and maintain company desktops, laptops, and peripheral devices, ensuring optimal performance and security.-Perform routine software installations, updates, and patches to keep systems up-to-date and compliant with company policies.-Assist in the setup and configuration of new workstations, including user accounts, email, and application access.-Document troubleshooting processes and solutions in the company's knowledge base to improve future response times.-Collaborate with IT team members to deploy system upgrades and new technologies across the organization.