Kyle Simpson Email & Phone Number

Alexandria, OH, US

As the director of recoveries, I am responsible for the post-charge off recoveries across multiple products. I lead a team in the development and implementation of strategies which help boost revenue for the organization and ensure a positive customer journey, all while maintaining the highest level of regulatory compliance. I lead the development of KPIs.

New Albany, Ohio

As senior manager of recovery operations, I lead in a role mixed between project-based focus where I implement strategies that help the organization accomplish its goals, leading teams of employees who drive the success of the operation, and serve as the chief of staff to the Vice President of Collections and Recovery. This includes leading a department of.

New Albany, OH

In my role as department manager of the agency vendor management division, I led our partnership with 22 collection agencies across three lines of business (third party, deceased, and bankruptcy) and ensured their performance and compliance was satisfactory. These agencies are responsible for the outsourced collection activity on charged off credit card.

New Albany, OH

My role as project manager in the attorney vendor management division provided me expertise in vetting and selecting vendors and managing their performance and compliance. I determined which agencies could serve as the most effective partners for Discover, and I assigned their markets in strategic ways to maximize time and resources. As project manager.

New Albany, OH

As an associate for attorney vendor management, I led our partnership with eight collection law firms across 11 states, including their performance and regulatory and contractual compliance. Each month, I assessed their performance and ensured their compliance with complex regulations.My additional responsibilities included allocating market share and.

New Albany, OH

As a team leader, I held responsibility for the daily operations of 15 probate specialists. I designed a monthly dialer strategy that improved efficiency, and I managed our relationship with external probate collection agencies, ensuring their performance, inventory levels, and compliance remained successful. This included $6M in monthly recoveries.My key.

Responsible for the day to day operation of a team of 12 CCCA Collection Specialists. Responsible for designing monthly Dialer strategies and evaluating their performance as well as the management of department reporting. Managed department reporting and data analysis, including providing empirical-based business recommendations. ■ Reassigned collection.

Responsible for the day to day operation of a team of 13 Discover Business Card account managers. Managed employees by planning, scheduling, training, and coaching on policies and procedures, monitoring customer interactions, and evaluating performance. Created a group of agents dedicated to resolving escalated calls and improving customer satisfaction..

Managed new hire employees in the Development Bay. Facilitated new hire training and recurrent customer service trainings, as needed. Monitored and coached existing customer service and Discover Business Card Account Managers. ■ Excellence Award recipient (September 2006).

Inbound customer service. Answered inquiries from consumers about their credit card account. Resolved problems pertaining to billing and account balances. Served on the Recognition Committee and Excellence Committee. ■ Excellence award recipient (July 2004).■ Employee Spotlight recipient (March 2005).