Kyli Van Winkle Email & Phone Number

Lake Macquarie, New South Wales, Australia

Supporting two teams in project planning of 13+ major community events and festivals yearly, financial administration , meeting minutes, event contractors/ resources and marketing with online website and ticketing systems. -Providing the team with project management tools such as spreadsheets that measure progress, expenditures and tracking of progress. -Administration of LMCC Event Grant Funding to external stakeholders that build the cities event calendar.-Management of department communication system overseeing email inboxes, phone lines and customer relation system.-Create feedback opportunities that are shared with the team to ensure events are properly evaluated and continually improved for the city. -Internal logistic and relationship management of booking internal resources through other departments.-Improving departments volunteer management system

Newcastle/ Lake Macquarie

Volunteer to bring Realy for Life to Newcastle / Lake Macquarie. Working with a team as the community coordinator to bring this Event to life for such a wonderful cause. It has been an honor to be a part of such a great organisation as the Cancer Council to not only plan Relay for Life but plan smaller Events throughout the year to fundraise and bring awareness to the important Realy for Life Event.

-First touchpoint to all customers for enquiries over the phone, email and in the venue. As well as booking in all new events, creating case files for all events and performing all administrative duties for the whole venue on a daily basis to ensure all bookings, requests and enquires are responded to within 24 hours. -Organising multiple corporate events, adult events & children parties weekly as well as always creating new ideas to bring events into venue and document creation new for ease of running events.-Building relationships throughout the planning process of an event by venue walk-through, communication with customers leading up to the event, recording all events notes in CRM file and phone calls confirming bookings and final details the week of an events.-Communication with the management team about upcoming events to ensure everyone is aware of areas in the venue that are booked for events.-Manage a team of events staff for day of coordination- to sure the team understood the events for the week as well as providing notes and run sheets from the backend of each event to ensure to the team so we all understand the details of the event that happened during the planning process. -Gather and manage feedback from customers after all events in order to improve the events and grow the business.-Financial duties, of creating invoices, sending invoices and inputting into the system once paid.-Productive team member by assisting the General Manager and other managers when needed for administration and venue tasks.

Newcastle, New South Wales, Australia

Providing table service in a fine dining restaurant, providing exceptional customer service where I engage with all guest to build a relationship and provide professional organised and attentive service.Strong multitasking skills when looking after multiple customers at a time to provide the same quality customer service experience to all guests in the restaurant throughout a busy services and changes in the restaurant. Apart of the staff team of the opening of the Signal Box restaurant- during this time worked closely with staff and management to find techniques and problem solving of how to make operation of the restaurant smoother for everyone.Self motivated to complete tasks and ensure that all guests were having a great experience in the restaurant while looking after sections of the dining room, communication with kitchen and bar staff.Strong understanding of an online system in the restaurant with all bookings to take books, manage book and rearrange bookings. Allocated staff member to look after private functions of up to 35 guests. Providing drink service on the roof top area and guiding guests to a formal dining setting looking after them from start to finish of their function.

Maitland, New South Wales, Australia

Volunteer with local events including Riverlight Multicultural Festival and Bitter&Twisted. Helped manage event areas during the event, helping staff with anything needed, bump in and bump out of the event. Involved with onsite event problem solving during an event.

Newcastle, Australia

-Administrative support to design, plan and facilitate two community events each month.-Worked on special events in Newcastle; Newcastle Pride Fair Day (August 2018/2019) and the Station Launch (September 2018), manager of Newcastle New Years Eve on the Foreshore food stalls. -Managed day of Street Feast markup for stallholder’s allocations following council guidelines, and staffing when requested by Hunt and Gather Manager.-Social media management of social channels and websites. Addressing all questions and communication through social channels as the first point of contact for events. -Manage the planning and administration leading up to the Event such as creating risk management, obtaining insurances, licensing’s, permits, stakeholder maps, and compile Event-specific WH&S and traffic management plans.-Planned for each event closely with team members to design the layout of each market; coordinating stall placements, stages, lighting, and located seating areas for dining. In compliance with the venue, sponsorship requirements, and industry standards.-Creating Microsoft Office documents for a day of event documentation including; stallholders list with event location and size of marquee/ food truck, bump in run sheet, stallholder contact information, stallholder insurance, and venue documentation. -Financial management of invoices and collecting payment, recording data through an online system.

Newcastle, Australia

Barista and front of house food and beverage attendant. Worked with a team of staff to create a fast friendly environment and service. Greeting customers and taking orders with a friendly smile and engaging with customers. Greeting regular customers by name and remembering orders. Catering management for day of catering with set up and ensuring the correct items to the quote. Closing manager managing staff, cleaning the cafe in preparation for the next day service, money handling, counting and closing down a till.

Corvallis, Oregon

Manage cheerleading events nationwide- managing three different brands. Preparing for events with a team making sure we have all needed supplies, schedules and equipment. Creating a successful bump in and bump out. Organizing staff, air travel and hotel accommodation. Connecting with customers as a first point of contact at events, making sure they are prepared for a day of competition with a materials. Always a first point of contact. Continuously managing invoices, outstanding balances and payments.

Corvallis, Oregon Area

Worked closely with a team to keep a positive environment for the restaurant, keeping costumer relationships, and a great environment of workers.

Managed a team of ten staff in the running of three different summer programs. Created a one week training program of all staff based on camp goals, probably solving and staff expectation. Ran meetings with all staff in the planning process of camp, managing a budget of camp spendings, orgnaised field trips for ten staff and 90 kids. Management of camp staff and encouragement of team work.

Diploma Of Event Management, Event Managment

Learned the fundamentals of running an event, from start to finish. During my study planned a live event with creating event plan, event.

Communication

Activities and Societies: Alpha Chi OmegaMember of Alpha Chi Omega

Cert Iv, Business