Lael Madden Email & Phone Number

Freeport, Pa, Us

San Francisco, California, United States

In my current role, I work cross-functionally to identify and address challenges in the sales process, implementing strategies to enhance efficiency across the board. This involves creating and executing sales training programs, managing a centralized hub of sales resources, and optimizing sales technology tools as part of an all-encompassing sales operations strategy. Additionally, I oversee the onboarding of the Revenue Team, collaborate with IT on automating processes, troubleshoot system errors, advise on front-end revenue processes, document and implement new strategies, train on new systems, and manage data. This also includes leading significant process changes, maintaining the Enablement Playground, and adjusting various tools like Salesforce, LeanData, Outreach, Gong and DocuSign. I enjoy ensuring the smooth operation of sales and revenue processes, contributing to the efficiency and effectiveness of the team.

Fort Collins, Colorado, United States

As the Sales Manager of the Private Label sales team, I was responsible for setting performance goals, monitoring progress, and cultivating a collaborative and high-performance culture. My responsibilities included conducting market analyses, developing targeted sales initiatives, overseeing account management activities, and guiding the team in their execution, all crucial to the growth of the Private Label program and an increase in repeat business. Additionally, I organized and led regular team meetings and partner check-ins, conducted performance reviews, provided constructive feedback, and developed individual development plans to enhance team performance and foster stronger collaborations.

Fort Collins, Colorado Area

In my previous role, I played a pivotal role in supporting both new and existing business owners in launching their personal branded line of CBD products. I was the primary expert for all inquiries regarding our products and the partnership process, ensuring all parties had a clear understanding and fostering successful collaborations. Additionally, I conducted thorough market research to identify new opportunities, crafted and delivered personalized sales presentations to potential partners and collaborated with various teams to ensure smooth onboarding and successful product launches.

Fort Collins, Colorado Area

My experience included managing critical aspects of patient care and office operations, from social media and community engagement to daily operational tasks and adherence to regulatory standards, ultimately contributing to the efficiency and effectiveness of the patient care process.

Fort Collins, Colorado Area

As a Customer Relationship Manager, I developed strategic business plans aimed at expanding our customer base and ensuring a positive presence in the community. This involved fostering lasting relationships with businesses by actively understanding their needs, representing the company at local events, and continuously analyzing customer feedback to enhance their experience with our services.