Lahari Raghavendra Email & Phone Number

I am a Senior Implementation Engineer at Observe.AI, a company that provides AI-powered solutions for voice customer service. I design and deploy applications that enhance the quality, efficiency, and insights of customer interactions, using Python, ReactJS, and shell scripting. Some of the outcomes I have enabled include reducing call handling time by 15%, increasing customer satisfaction by 20%, and generating actionable reports on agent performance and customer feedback. I collaborate with customers to understand their needs and challenges, and tailor the solutions to their specific use cases and workflows.Before joining Observe.AI, I was a Solutions Engineer at Instabase, where I developed and delivered innovative applications for document understanding, a space that is untapped in the market. I gained experience in front-end development, data engineering, and application development, working on projects ranging from invoice processing, to mortgage underwriting, to fraud detection. I enjoy working on challenging problems that require creative and technical thinking, and I am always eager to learn new technologies and domains.I hold a Bachelor of Engineering in Computer Science from PESIT, where I developed a strong foundation in coding and problem-solving. I am passionate about applying my skills and knowledge to create impactful solutions that improve customer experience and business outcomes.

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  Pesit

  Computer Science