Senior Implementation Manager
CurrentThe Conversation Intelligence Platform for Contact Centers
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@paycomonline.com
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Talia Sperry is listed as Senior Implementation Project Manager | Extensive Experience Onboarding clients on SaaS | Product Designer at Observe.AI, a with 131 employees, based in Los Angeles, California, United States. AeroLeads shows a work email signal at paycomonline.com and a matched LinkedIn profile for Talia Sperry.
Talia Sperry previously worked as Senior Implementation Manager at Observe.Ai and Senior Implementation Project Manager at Paycom. Talia Sperry holds Certificate, Ux/Ui Design Immersive from General Assembly.
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As a Senior Implementation Manager at Observe.AI, I work with the Conversation Intelligence Platform for Contact Centers, assisting clients across various industries to integrate and optimize the software for their business needs. I design user-friendly workflows, communicate project progress and outcomes, and collaborate with cross-functional teams to deliver high-quality presentations and training. I am also a Certified ScrumMaster® and a Product Designer with a Certificate in UX/UI Design from General Assembly. I have executed end-to-end UX/UI design processes for several projects, from user research to prototyping to usability testing. I am passionate about creating empathic and engaging user experiences that solve real-world problems and improve people's lives.
Listed skills include Customer Service, Coaching, Microsoft Office, Microsoft Word, and 5 others.
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Remote - San Francisco
The Conversation Intelligence Platform for Contact Centers
United States
Paycom is a full-service human capital management SAaS company that integrates payroll, human resources, and talent management features in order to meet the goals of reducing costs, improving employee engagement, and streamlining business operations. Over the past 6 years, I have implemented and trained over 200 clients across varying industries on how to successfully integrate and maximize usage of the software.● Designed optimized user experience to automate clients’ workflows by collaborating cross-functionally with internal multidisciplinary team members to facilitate presentations and training to project stakeholders.● Effectively communicated project roadmap and progress to executive leadership, fostering a collaborative environment that achieved buy-in on adoption initiatives resulting in a 30% increase in employee engagement.● Acted as a liaison between client software administrators and development team to articulate user feedback and concerns, and advocated for necessary improvements to enhance the overall user experience.
Certi cation Program in UX/UI Design consisting of 480+ hours of study, practice, professional training, and mentorship. Executed end-to-end UX/UI design processes for six projects from the user research phase through UI design, prototyping, usability testing, iteration, and stakeholder presentation; worked fully remote with teams using Agile methodologies and iterative development.
- Led Design Studio with team members to iterate and collaborate on design decisions- Developed “LinkedIn Library” feature which resulted in an 89% increase of success for task of uploading portfolio content for project based industries- Conducted usability testing with 10+ participants using Maze.com; synthesized and implemented using ndings which reduced bounce rate for primary user ow by 89%
- Conducted user interviews to identify user needs and pain points- Designed wireframes, high- delity mockups, and prototypes- Presented design solutions through Canva presentation and Research Report
Other employees you can reach at observe.ai. View company contacts for 131 employees →
Nikhil Kumar
Colleague at Observe.AiDelhi, India
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Shefri Khan
Colleague at Observe.AiStreatley, England, United Kingdom
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Observeai It
Colleague at Observe.AiSan Francisco Bay Area, United States
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Skanda Subramanyan
Colleague at Observe.AiBengaluru, Karnataka, India
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Navodhaya Aa
Colleague at Observe.AiBengaluru, Karnataka, India
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Herrick Goldman
Colleague at Observe.AiMorristown, New Jersey, United States
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Aakriti Sharma
Colleague at Observe.AiNew Delhi, Delhi, India
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Abhyuday Bhadauriya
Colleague at Observe.AiBengaluru, Karnataka, India
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Mounika S.
Colleague at Observe.AiBengaluru, Karnataka, India
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Stacey Rinehart
Colleague at Observe.AiKnoxville, Tennessee, United States
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Alpha Omicron Pi member, OU Cousins advisory board, Big Brothers Big Sisters, Junior Achievement Series, Premiere volleyball club 16 gold.
Quick answers generated from the profile data available on this page.
Talia Sperry works for Observe.AI.
Talia Sperry is listed as Senior Implementation Project Manager | Extensive Experience Onboarding clients on SaaS | Product Designer at Observe.AI.
AeroLeads has found 2 work email signals at @paycomonline.com for Talia Sperry at Observe.AI.
Talia Sperry is based in Los Angeles, California, United States while working with Observe.AI.
Talia Sperry has worked for Observe.Ai, Paycom, and General Assembly.
Talia Sperry's colleagues at Observe.AI include Nikhil Kumar, Shefri Khan, Observeai It, Skanda Subramanyan, and Navodhaya Aa.
You can use AeroLeads to view verified contact signals for Talia Sperry at Observe.AI, including work email, phone, and LinkedIn data when available.
Talia Sperry holds Certificate, Ux/Ui Design Immersive from General Assembly.
Talia Sperry is listed with skills including Customer Service, Coaching, Microsoft Office, Microsoft Word, Microsoft Excel, Interpersonal Skills, Teamwork, and Time Management.
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