Laura House Email & Phone Number

United States

Experienced Solution Architect with a demonstrated history of working with large multinational customers in the Information Technology and End User Services (Onsite Services and Service Desk). Practice Lead for the global Solution Architect team and directly responsible for the global Service Desk cost models, as well as coaching and providing expertise to the Solution Architect team

United States

Skilled Architect for Onsite Support and Service Desk including depot, logistics support, and support teams. Onsite Services Practice Lead for North American Solution Architect team. Responsible for maintaining and updating the cost models for the team, provided expertise and instruction on best practices, lessons learned, competitor strategies and solution design for the Solution Architect team.

United States

Served as Transition Consultant for Service Desk and Onsite Support Services. Developed account process procedures and all steady state documentation, including process flows, account profiles, operations manuals, orientation manuals, new hire processes and all supporting material for account operations. Created comprehensive training materials and provided training to account management, Agents, Technicians and Reporting Analysts on account procedures and call management systems.