Lainie Conley, Fache, Shrm-Scp Email & Phone Number

United States

Denver, Colorado, United States

Simpler is a leading global professional services firm of experts that partners with clients to deliver meaningful improvements in strategy, organizational alignment, processes, and employee engagement.My approach is to go deep into the organization, assessing for human, system, and technology resources and barriers. Through data analysis and strategic observation as well as respectful listening, humble inquiry, and frank conversations, I develop and implement structures to improve the patient experience and reduce the cost of providing care.Since the problems are often complex, so are the solutions. Factors often include communication strategies, human capital management, executive coaching and mentoring, strategic development and deployment, business operations and fiscal management, and marketing and outreach.Examples of consulting cases:► Northeast Georgia Health System: worked with the internal team to implement a Daily Management System, a model for the executive team to communicate what’s most important on a daily basis, cascade that down through the various levels, and follow up with daily evaluation of success and where the barriers may have occurred to prevent future problems.► Fred Hutchinson Cancer Research: worked on HIV research testing on location in South Africa, developing and implementing a new process to test a new immunization. The challenge was adjusting our Western approach to a very different culture in order to encourage participation, as well as communicating to their non-linear thought process the importance of following the steps, in the right order, to improve patient care. This was a challenging, exciting, and ultimately successful project.We train internal staff to continue to scale improvement activities to meet their system needs. By building improvement capabilities at all levels, our consulting brings cultural transformation that allows organizations to meet their engagement, productivity, and business growth goals.

Norwood, Colorado, United States

Uncompahgre Medical Center is a federally qualified healthcare center and frontier clinic providing health services to an underserved population in a sparsely populated area. It is a non-profit, independent medical center managed by a community Board of Directors. As Executive Director, I led 30 employees to deliver medical and social services in the most remote healthcare clinic in Colorado. I applied my Lean management style to the internal organization, designed systems to enhance efficiency, improved communication, managed human capital, and helped people who were passionate about providing quality healthcare to align their strengths to the needs of the health center and the population.In order to continually improve and expand our services, I wrote and managed grants and handled a budget of $2.2M to achieve and maintain necessary financial stability.Working with the community board of directors to craft a strategy, we were able to expand services in this remote region:► Opened a pharmacy to provide affordable access to medicine► Implemented processes to ensure the PCMH certification would be maintained► Grew the clinic dental program to better meet community needs► Coordinated with regional care providers to fly critical patients to facilities of higher care ► Coordinated continued care when patients returned homeThese protocols and processes improved patient outcome in future years, leading to Uncompahgre Medical Center being awarded the “Health Center Quality Leader” Award in 2018.

Norwood, Colorado

As a successful entrepreneur, I am comfortable with all aspects of running a business, making me an even stronger consultant. As President of my own company, my responsibilities included marketing, client relationships, contract negotiations, consultant team selection and management, fiscal responsibilities, scheduling, and prioritization of resources.Some of my clients include Joan Wellman & Associates, Seattle Children’s, MemorialCare Health System, Seattle Cancer Care Alliance, Honor Health / John C. Lincoln Health Network, The Everett Clinic, Children's Hospitals and Clinics of Minnesota, Microsoft, and Kindred.Incorporating Lean principles, I work with clients to analyze existing conditions, determine the highest leverage areas for improvement, develop a plan, and execute it. Projects typically focus on integration, definition and/or mobilization of new processes, lines of business, and business practices or partners, while attending to both the technical and social aspects of change.Typical steps include:► Leading executive teams to determine business strategies and develop plans for deployment and communication to all levels of the organization► Facilitation and education for board members regarding direction and focusing their support► Incorporating staff knowledge of processes to determine best methods to achieve desired measures► Leading follow-up and sustainment improvement activities based on process observation, data analysis, and staff feedback, and assisting with change management► Educating, training, and mentoring concurrently, at all levels of the organization and the communityOne example: I designed a clinic and surgery center based on Lean principles and staff input. The project came in under schedule and under budget and has outperformed like institutions in quality, cost, delivery, and staff engagement.

Greater Seattle Area

As Performance Improvement Consultant at Swedish Medical Center in Seattle, I was tasked with improving clinical quality across all aspects of their inpatient healthcare setting.In any organization with problems, those problems usually stem from both system issues and human capital or communication issues. I used Lean principles combined with strategic, frank conversations, couched with respect and an attitude of humble inquiry. This method of deep, respectful listening creates a trust factor that allows me to, when necessary, demonstrate how behaviors and conversations are or are not contributing to the success they have determined is required.Applying these principles to Swedish Medical, I worked with all levels of the organization to implement some important new processes and services:► Designed free-standing emergency department► Improved productivity by partnering with front line staff to decrease inefficiencies► Improved patient access by reducing length of stays► Coordinated strategic organization plans with improvement activities► Coached executives and staff through change initiatives► Continuously monitored progress to ensure sustainability using audits and metrics

Redmond, Wa

Genie is a manufacturing company that produces work lifts and platforms used in construction, maintenance, and warehouse stocking.While at Genie, I certified for Lean manufacturing with Shingijutsu Global Consulting, then implemented flow production in the plant environment with a focus on supply chain, parts and services, and assembly. In 1997, I became the Continuous Improvement Consultant. Some of my accomplishments included: ► Developed course material and created training exercises► Planned, trained, and directed multi-day, company-wide, improvement events using Lean methodology► Educated 16-person team of improvement facilitators to facilitate over 80 improvement events specific to front-line departmentsPrior to this I was a Marketing Manager, directing marketing strategy to drive leads using advertising, public relations, and event planning agencies to advertise in international industry journals, magazines, and trade shows. I managed the creation, publication, and distribution of direct mail, product brochures, and promotional launch pieces for our international partner base and managed the product marketing program to end user and field sales team.

Bachelor Of Fine Arts - Bfa, Broadcast Journalism, Graduated With Honors

Activities and Societies: President of Delta Delta Delta, studied abroad in Spain and Mexico

Master’S Degree, Psychology And Counseling

Master Of Arts - Ma, Counseling Psychology