Lakcy Joy Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Mount Gambier, South Australia, Australia

• Maintained consistency in communication ensuring timely delivery of 98% of orders.• Resolved customer complaints and adjusted orders.• Processed cash and electronic payments from customers, handling over $3000-4000 per shift.• Organized own workload by prioritizing daily tasks and performing all duties effectively with a high degree of accuracy, achieving a success rate of 95% in many instances.• Led the team by directing them through the daily routines and training new employees and setting high standards for customer service, ensuring exceptional product quality standards were met.• Maintaining a neat, organized, and food-safe work environment while ensuring the safety of customers, employees, and equipment as top priorities.• Developed and nurture constructive professional relationships with both colleagues and management.

Mount Gambier, South Australia, Australia

• Completed over 70 orders each week and delivered 98% of them within the estimated time frame, following all road rules and regulations resulting in being ranked among the top 3 fastest drivers five times.• Handled cash and electronic payments from customers during deliveries and in-store, processing an average of $500-600 per shift. • Assisted customers face-to-face and over the phone with orders, inquiries, and general info, and is proficient in operating various point-of-sale (POS) systems.• Helped with making pizzas, and cleaned the kitchen area between deliveries.• Received a promotion to be a Shift Runner due to consistently exceeding targets and demonstrating leadership skills.

Ernakulam, Kerala, India

• Assisted the General Manager and other office staff while maintaining the confidentiality of sensitive information, and reported to the Managing Director as required.• Performed a range of administrative duties, including but not limited to maintaining production schedules up to date, purchasing supplies, and hiring vendors. • Facilitated communication between the company and approximately 110 franchises and 140 distributors, by relaying important information promptly and professionally.• Scheduled and coordinated transportation routes, efficiently and economically for distribution and delivery of goods.• Developed and implemented an import plan for procuring the company’s raw materials from overseas, resulting in an annual cost saving of 40% through cost-effective importation during the COVID-19 pandemic.• Planned payments and banking that complied with import and foreign exchange regulations.• Ensured that all the necessary documents were accomplished and that the business transactions were within national and international rules and regulations.

Burwood, Victoria, Australia

• Reported directly to Senior Marketing and Recruitment officer.• Assisted in promoting Deakin University through different on-campus and off-campus marketing activities, including secondary school visits, external career expo, and open day.• Responded to students' enquires regarding Deakin University during in-person, virtual, and hybrid events.• Assisted in managing and organizing NextGen in secondary schools across Victoria and helped participating students.• Assessed student team’s efforts and final presentation as a Judge representing Deakin University.

Mitcham, Victoria, Australia

• Promoted the organization during the busy tax season.• Prepared marketing strategies under the guidance of the marketing team receiving appreciation from the manager for efficiency.• Created and maintained group data of clients in MS Excel.• Promoted organization through different platforms such as Instagram, Facebook, etc. by creating social media posts and managing them.• Promoted the services provided by the organization through newspapers, physical mail, e-mails, etc.

Melbourne, Victoria, Australia

• Set appointments with customers and demonstrates the use and effectiveness of the product.• Identified the interests and behavior of the customer and adapted sales techniques accordingly.

Master Of Business Administration - Mba, Production And Operations

Distant Education

Bachelor Of Commerce - Bcom, Marketing And Human Resource Management

Diploma In Commerce

Senior Secondary Level Of Education, Business/Commerce, General

High School/Secondary Diplomas And Certificates