Lakcy Joy Email & Phone Number

Adelaide, South Australia, Australia

Mount Gambier, South Australia, Australia

• Maintained consistency in communication ensuring timely delivery of 98% of orders.
• Resolved customer complaints and adjusted orders.
• Processed cash and electronic payments from customers, handling over $3000-4000 per shift.
• Organized own workload by prioritizing daily tasks and performing all duties effectively with a high degree of accuracy, achieving a success rate of 95% in many instances.
• Led the team by directing them through the daily routines and training new employees and setting high standards for customer service, ensuring exceptional product quality standards were met.
• Maintaining a neat, organized, and food-safe work environment while ensuring the safety of customers, employees, and equipment as top priorities.

Mount Gambier, South Australia, Australia

• Completed over 70 orders each week and delivered 98% of them within the estimated time frame, following all road rules and regulations resulting in being ranked among the top 3 fastest drivers five times.
• Handled cash and electronic payments from customers during deliveries and in-store, processing an average of $500-600 per shift.
• Assisted customers face-to-face and over the phone with orders, inquiries, and general info, and is proficient in operating various point-of-sale (POS) systems.
• Helped with making pizzas, and cleaned the kitchen area between deliveries.
• Received a promotion to be a Shift Runner due to consistently exceeding targets and demonstrating leadership skills.

Ernakulam, Kerala, India

• Assisted the General Manager and other office staff while maintaining the confidentiality of sensitive information, and reported to the Managing Director as required.
• Performed a range of administrative duties, including but not limited to maintaining production schedules up to date, purchasing supplies, and hiring vendors.
• Facilitated communication between the company and approximately 110 franchises and 140 distributors, by relaying important information promptly and professionally.
• Scheduled and coordinated transportation routes, efficiently and economically for distribution and delivery of goods.
• Developed and implemented an import plan for procuring the company’s raw materials from overseas, resulting in an annual cost saving of 40% through cost-effective importation during the COVID-19 pandemic.
• Planned payments and banking that complied with import and foreign exchange regulations.

Burwood, Victoria, Australia

• Reported directly to Senior Marketing and Recruitment officer.
• Assisted in promoting Deakin University through different on-campus and off-campus marketing activities, including secondary school visits, external career expo, and open day.
• Responded to students' enquires regarding Deakin University during in-person, virtual, and hybrid events.
• Assisted in managing and organizing NextGen in secondary schools across Victoria and helped participating students.
• Assessed student team’s efforts and final presentation as a Judge representing Deakin University.

Mitcham, Victoria, Australia

• Promoted the organization during the busy tax season.
• Prepared marketing strategies under the guidance of the marketing team receiving appreciation from the manager for efficiency.
• Created and maintained group data of clients in MS Excel.
• Promoted organization through different platforms such as Instagram, Facebook, etc. by creating social media posts and managing them.
• Promoted the services provided by the organization through newspapers, physical mail, e-mails, etc.

Melbourne, Victoria, Australia

• Set appointments with customers and demonstrates the use and effectiveness of the product.
• Identified the interests and behavior of the customer and adapted sales techniques accordingly.

Master Of Business Administration - Mba, Production And Operations

Distant Education

Bachelor Of Commerce - Bcom, Marketing And Human Resource Management

Diploma In Commerce

Senior Secondary Level Of Education, Business/Commerce, General

High School/Secondary Diplomas And Certificates