Lamarr Johnson Email & Phone Number

Austin, Texas Metropolitan Area

• Providing onsite technical support to Edward Jones home & branch office locations in the US and Canada coordinating projects, manage processes, and provide documentation solutions. Creating, writing, editing.
• Work with internal teams obtaining an in-depth understanding of the document requirements
• Develop easy to read and understand instructions for skilled targeted audience
• Utilize cloud-based technologies to publish documents and develop training materials
• Maintain Data History Files, graphic libraries, and documentation reviews

St. Louis County, Missouri, United States

• As the South Eastern Regional Manager responsible for 35 Field Service Technicians (FST). Directed, mentored and motivated FST through regular and consistent coaching, counseling, and positive feedback. Supported all.
• Managed and reported project rollout status
• Operated as liaison between client, employee, various departments, and senior management
• Adaptable to shifting priorities and able to excel in a dynamic and changing environment
• Identified and implemented process improvements and resolve conflicts

St Louis, Missouri, United States

• As the Assistant Regional Manager oversaw 40 FST that provided technical service to Edward Jones branches. Prioritized dispatches and dealt with conflicts. As the initial escalation contact for service lapses.
• Managed ticket assignment, making sure prompt response to maintenance issues
• Assisted FST with new branch installs, branch office moves, hardware moves, and changes
• Analyzed regional results and evaluated associate performance
• Assured FST had all parts, tools and support needed to successfully complete Edward Jones branch service calls

St Louis, Missouri, United States

• Provided Field Service Technicians and Edward Jones branch offices with high level, over-the-phone troubleshooting support for mechanical and electronic equipment installed in office locations throughout North America.
• Troubleshot connectivity issues with cable, DSL, cellular, and T1 data circuits
• Troubleshot software issues with router, computer, printer, phone, fax, scanning, audio and video systems
• Created and maintained documentation used by Phone Support Engineers and Field Service Technicians
• Followed proper escalation procedures to confirm project activities and maintenance issues were completed timely

St Louis, Missouri, United States

• Provided maintenance, new service installation, and project support to Edward Jones branch offices, vendor sites and home Financial Advisor locations in specified service territory.
• Repaired connectivity issues with cable, DSL, cellular, and T1 data circuits
• Troubleshot software issues with router, computer, printer, phone, fax, scanning, audio and video systems
• Completed new branch installs, branch office moves, hardware moves, adds, and changes
• Followed proper escalation procedures of project activities and maintenance issues