> Compliance & Quality Control: Led project validation operations for over 25 projects in compliance with industry best practices> Administration Management: CRM oversight, dispatch logistics, payroll admin, HR database maintenance, office supplies> Projects Coordinator & Supervisor> Head of F2F Training & Recruitment

- Screened and organised training for 180+ applicants Jan - Nov 2023- Delivered 25+ online training workshops & in-person seminars for new starters Jan - Nov 2023- Principally revamped training procedures & materials

> Internal auditor: ISO 20252, IQCS Standards & MRS Code of Conduct compliance for Qual & F2F databases> Logistics oversight: despatch operations for nationwide fieldwork with 300+ monthly shifts> Delegated to and managed a team of administrative assistants

> Led 6-hr training workshops; taught topics including data protection applications to market research & company procedures> Conducted project briefings and oversaw telephone interviews, ensuring high quality data collection for finance & retail projects

> Provided executive support to Managing Director & Business Development Director > Assisted in lead generation & CRM management

B2B and B2C data collection projects including SME Business Finance, Commercial & Retail Banking, and Local Government research

Technical stage set up & construction for major concerts, events & award ceremonies in large capacity venues including the O2 & Wembley Arena

> Worked with production teams for music videos featuring prominent up and coming British artists; projects were typically 14hr productions with 40+ people> Key intermediary for members of crew and talent to ensure on-schedule production; solved, organised and delegated operation duties and set issues