▪ Organizational Effectiveness: Transitioned the Personnel Services Branch (PSB) of the Human Capital Management (HCM) Division to the HHC Personnel & Administration Branch, reorganizing and aligning branch processes and creating standard operating procedures (SOPs) for newly created branch.▪ Comprehensive HR Management Advisory Services: Tasked actions for the highest levels of the National Guard Bureau (NGB) and the US Army. Assisted in creation of a “one stop shop” for all transitioning Soldiers at NGB for all aspects of human resources management and finance.▪ HR Information Technology: Extraordinary experience with human resources information systems and applications. Expertise in IPPS-A with Release 3 certifications in onboarding and offboarding, promotions, HR system administrator, HR supervisor, and provider group administrator.▪ Effective Communicator: Voiced genuine concern for transitioning Soldiers—identifying challenges, developing plans to overcome challenges, and communicating tactfully with uncooperative external agencies to resolve numerous finance issues for Soldiers.▪ Lead the Headquarters and Headquarters Company (HHC) Personnel & Administration (P&A) Branch, supporting over 1,800 Soldiers inside and outside the agency. Supervise HR team of three subordinates, overseeing personnel action processing, in/out processing, evaluations, payroll actions, and financial reporting. Interpret and apply human capital policy and regulations, providing direction for enlisted personnel readiness management and advising superiors. Prepare correspondence and generate staffing reports. ▪ Coordinated 60 hours of branch-level training as well as HR-related training for newly assigned personnel.▪ Established processes that directly impact real-time data and record updates, creating a digital platform enabling organization to accurately automate and staff 900+ personnel actions with zero deficiencies.

Directed the Personnel Services Branch (PSB) of the Human Capital Management (HCM) Division, supplying management and support to over 3,000 Soldiers. Administered all functions related to military transitions, including retirement orders and separation orders. Counseled on transition planning and liaised with Army Transition Centers. Provided customer service, including calculating service time computations. Optimized all available resources, preparing for unforeseen obstacles, delays, and setbacks due to manning shortages.▪ Conceptualized training products, plans, and applications to enhance section effectiveness and bolstered processes within the section and the NGB.▪ Informed leadership of problematic personnel actions and presented candid feedback to higher authorities.

Oversaw the Officer Management Branch (OMB) of the Human Capital Management (HCM) Division. Processed officer separation/retirement requests. Provided quality assurance for all separation/retirement request packets prior to the staffing process. Led final effort of the release from active duty process. Identified grade determination requirements for retirement requests. Synchronized with the Operations Branch, ensuring assignment officers received training for the orders module.▪ Complied with established policies and procedures for tracking the training status of all officer management personnel by building and managing a mandatory training tracker.▪ Assisted the IPPS-A team with assignment order instructions for incorporation to the orders production interface, publishing and distributing orders in a correct and timely manner.▪ Advised over 500 senior officers and enlisted personnel through separation and retirement process during dispersed operations by phone and in person, conducting over 400 phone calls and 200+ deskside training events on the separations process to better inform the officer populations.▪ Spearheaded critical retirement and separation continuity process training for division staff, organizing and leading a separations training event for all field grade assignments officers.▪ Masterminded processing and tracking capability to ensure staff received quality attention during an increased reduction in force (RIF), reviewing and processing 1,500+ assignment/reassignment orders.▪ Boosted productivity by 17% by automating the entire separation/retirement packet process for the COVID-19 pandemic within a few days, slashing errors and strengthening customer service.

Delivered HR support and services for the Operational Support Airlift Activity (OSA-A)—a geographically dispersed and multi-component field operating activity. Supervised OSA-A and four subordinate regional flight centers, executing administrative actions of 50+ Soldiers. Organized and completed Soldier Readiness Processing (SRP), Personnel Asset Inventory (PAI), and Unit Commander Finance Report (UCFR). Instructed section on the use of the TMT. Updated and implemented the battalion SOPs. ▪ Orchestrated processing of Permanent Change of Station (PCS) Awards for the outlying regional flight centers by creating award templates for over 45 Soldiers and officers.▪ Championed the creation of evaluation and award tracker, reducing overdue awards and evaluation reports from 35 to zero and receiving commendable rating for exceptional evaluation processing system.▪ Tracked daily PERSTAT and guaranteed the maintenance of timely and accurate data to encourage accountability and readiness of personnel.▪ Coached and trained two HR officers, increasing productivity by 50+ personnel actions.▪ Awarded the Army Achievement Medal (AAM) for diligence in processing over 30 awards prior to the closure of three regional flight centers.▪ Recognized by the Fort Belvoir Garrison Command for superb performance as a member of the Funeral Honors Team and by the Brigade Commander for valuable administrative proficiency.

Initiated and processed 3,000+ staff actions/documents using JASMS, monitoring productivity to ensure quality customer service. Coordinated with senior Army counterparts for reconciliation, transaction, and closure of tasks between organizations. Facilitated the processing of administrative tasks and resolved issues.▪ Produced, published, and distributed weekly reports to 1,400+ personnel on behalf of ARNG leadership.▪ Collaborated with senior leader to offer the Joint Action Officer Course and assisted in the management of the ARNG Action Officer Course, training a total of 70+ personnel to facilitate workforce development.

Reviewed and tracked all Joint Action Control Office (JACO) tasks assigned for ARNG action, including responding to senior leader actions via NIPRNet and SIPRNet email messaging. Synchronized with JACO-JIC (Joint Integration Center) staff for all JACO tasks, meetings, locations, and time changes. Maintained accountability of JACO tasks, updates, and notifications to ARNG staff. ▪ Tasked staff with 4,000+ high-priority, sensitive actions, elevating readiness of all 54 states and territories. ▪ Accelerated efficiency and effectiveness by 50% by conducting two training sessions for executive officers on the process and complexity of Joint actions. ▪ Delivered staff training to 300+ personnel as lead instructor for the JACO actions in two administrative officer courses.▪ Briefed the Secretary of the General Staff weekly on senior leader actions, developing recommendations to resolve complex human resources management issues and problems.

Entered and analyzed personnel data, ensuring data integrity. Maintained daily calendar and coordinated travel arrangements for the Director of Manpower and Personnel Directorate (J-1). Organized workflows in JASMS, updated ARIMS, and processed tasks from the higher levels of NGB management and outside agencies.▪ Oversaw all JASMS tasks for 11 divisions and over 100 personnel, recording 900+ JASMS tasks, supporting 100% completion of staff actions.▪ Administered the Guard Knowledge Online (GKO) website, including designing and managing web pages. ▪ Handled over $12K in government purchase card transactions as official cardholder.