Responsible for managing the engineering operations of the Cisco & Avaya practices with a primary focus on the Unified Communications and Collaboration suite of products.* P&L responsibility for the implementation of Cisco & Avaya solutions* * Price/cost modeling development to maintain profitability* * Statement of Work (SOW) approval* Strong collaboration with customers and internal organizations* * Interfacing with customers while assisting Sales, Pre-Sales and Professional Services, Project Management and Support organizations during the design, development and implementation of solutions* * Dedicated to improving processes within and between organizations* Promoting continued resource development by championing an improved career planning programCBTS employs best-in-breed resources and has one of the strongest Cisco & Avaya engineering teams in the midwest.

Email & Social Networking Marketing ServiceListRocket was acquired on May 1, 2013 by DocuStar."Our customers have been asking us for this service for years and, in fact, we were already leveraging ListRocket to satisfy those requests,” Jay Brokamp, DocuStar President and CEO, says. “It made perfect sense to make this solution a permanent part of our portfolio."

Responsible for managing the engineering operations of the entire Cisco practice consisting of the Unified Communications, Collaboration, Routing & Switching, Wireless and Security suite of products.* P&L responsibility for the implementation of Cisco solutions* * Maintained profitability on 100% of projects * Day-to-day operation of implementation, 24x7 support and managed/monitoring services* 24x7 support services included SLA with a 2 hour response* * Only 1 incident in 1.5 years exceeding 2 hours* Complete ownership and preparation for the 2009 Cisco Gold Audit* * Passed with no takeaways* Interfacing with contractors as well as direct and Cisco Partner customers * * Partner interaction with many Engineering Managers, Project Managers and Pre-Sales & Post-Sales Engineers for many of the top Cisco Partners in the country* Developed successful marketing campaigns, the corporate website as well as Engineering incentive programs* Received the 2009 e-velocity contributor of the year awarde-velocity technical services, llc. (evtc) is a Cisco Gold Certified Partner.

In addition to IT, responsible for the management and direction of the Interactive Media department.* Additional budget responsibility and head count

Responsible for the management and direction of the Information Technology department.